Ashly Squires, M. Ed. Email and Phone Number

• Design and develop high-quality learning content using authoring tools such as Articulate Storyline and Camtasia• Create and maintain courses and user profiles within the learning management system, Absorb• Oversee monthly New Employee Orientation and the coordination of training schedules• Collaborate with subject matter experts to ensure accuracy of training content

• Assisted alongside clinicians, directors, IT specialists and project managers in the development, implementation, installation, and testing of application software• Analyzed user project proposals, identified potential problem areas, and recommended optimum approaches for project path• Investigated user problems and needs, identified their source, and determined possible solutions

• Proficient knowledge of Cerner Millennium solutions for nursing documentation, women’s health and maternity, MPages, and order management• Configured application functionality and components in production and non-production environments recognizing end-user workflows• Consulted with stakeholders and subject matter experts on system design decisions and workflow redesign initiatives • Designed and maintained application configuration work plans and testing documentation • Lead coordination calls with stakeholders to assess schedule, scope, and progress throughout the implementation life cycle to ensure on-time and accurate delivery• Assessed and resolved project risks and roadblocks by hosting daily office hours, weekly syncs, and monthly backlog reviews• Liaison between cross-functional teams to resolve solution issues• Utilized Kanban, Supportal, and JIRA to track implementation projects and requests• LEAN Champion – Designed and implemented initiatives around process improvement • 2018 Award of Excellence – Cerner Support Services

• Utilized a learning management system (LMS), Blackboard Learn, to deliver instruction• Design, develop and implement projects to meet the Common Core Standards• Provided staff training and professional development sessions covering instructional technologies• Effectively collaborated with team members to analyze student achievement and prepare student data reports

• Provided after-hours telephone support for over 200 clients• Delivered the highest level of customer service• Followed the standard operating procedure per individual client contract• Updated client account information on a daily basis• Trained and mentored new employees