Ashley Gray Email & Phone Number

Scottsdale, Arizona

• Provide first-contact support for merchants using payment processing platform

• Take payments using ACH/e-check
• Provide first call resolution for account-related inquiries and issues
• Coordinate with Portfolio and Titling teams to facilitate lien releases
• Provide feedback for system and servicing improvements

Scottsdale, Arizona

• Facilitates completion of lending process from first contact to final funding
• Provides feedback for improvement of customer-facing systems
• Delivers quality, highly personalized equipment financing solutions
• Initiates and maintains rapport with customers through phone and email contact

Mesa, Arizona

• Provides product training and support via phone for Dexcom Continuous Glucose Monitoring systems
• Complies with HIPAA and Quality Assurance metrics
• Handles high call volumes of 5+ calls/hr
• Improves team technical aptitude through research and information-sharing
• Became Subject Matter Expert for internal data analysis tools

Scottsdale, AZ

• Provided in-depth technical support and training via phone and email for the HEAT Endpoint Management and Security Suite and all related products
• Authored internal and external knowledgebase articles
• Assumed Subject Matter Expert role for: o HEAT EMSS Enhanced Reporting (through SQL Server Reporting Services)o HEAT PatchLink DataCentero HEAT PatchLink DeskTop plugin

Scottsdale, AZ

• Provided customer support for GoDaddy applications via telephone and email
• Upsold and cross-sold email, web hosting, and accompanying products

Newton, IA

I provide over-the-phone software and internet technical support, answer support emails, and write knowledgebase articles as a contractor for the Aviva Insurance company.