Ashley Gray Email & Phone Number

Scottsdale, Arizona

• Provide first-contact support for merchants using payment processing platform

• Take payments using ACH/e-check• Provide first call resolution for account-related inquiries and issues• Coordinate with Portfolio and Titling teams to facilitate lien releases• Provide feedback for system and servicing improvements

Scottsdale, Arizona

• Facilitates completion of lending process from first contact to final funding• Provides feedback for improvement of customer-facing systems• Delivers quality, highly personalized equipment financing solutions • Initiates and maintains rapport with customers through phone and email contact

Mesa, Arizona

• Provides product training and support via phone for Dexcom Continuous Glucose Monitoring systems • Complies with HIPAA and Quality Assurance metrics • Handles high call volumes of 5+ calls/hr • Improves team technical aptitude through research and information-sharing • Became Subject Matter Expert for internal data analysis tools

Scottsdale, Az

• Provided in-depth technical support and training via phone and email for the HEAT Endpoint Management and Security Suite and all related products• Authored internal and external knowledgebase articles• Assumed Subject Matter Expert role for: o HEAT EMSS Enhanced Reporting (through SQL Server Reporting Services)o HEAT PatchLink DataCentero HEAT PatchLink DeskTop plugin

Scottsdale, Az

• Provided customer support for GoDaddy applications via telephone and email• Upsold and cross-sold email, web hosting, and accompanying products

Newton, Ia

I provide over-the-phone software and internet technical support, answer support emails, and write knowledgebase articles as a contractor for the Aviva Insurance company.