As a Program Manager in Great Learning, I oversee Business Operations and Customer Success Management. My role involves successfully delivering various programs in collaboration with prestigious institutions like the University of Texas at Austin. Specifically, I have managed programs in Data Science and Business Analytics.Handled a diverse learner base of over 700 individuals from around the globe. Through my efforts, I have achieved 98% completion rate and ensured 100% satisfaction among program participants.Conducted 18 Cohort launches, effectively communicating program details and explaining the learning management system to stakeholders. This proactive approach ensures a smooth onboarding process and sets the stage for successful program implementation.Trained and guided 7 Program Managers from start to finish in their onboarding journey. I consistently track their progress to ensure they meet service level agreements (SLAs) and contribute to the overall success of our organization and program.

Consistently monitored participants' performance and engagement using program trackers.Implemented processes and workflows to ensure smooth program management and life long learning experience.Brainstormed and created trackers to analyze learners' performance and help Program Managers with that analysis to ensure a proactive approach is implemented. Analyzed individual learner data to provide Program Managers with insights for personalized guidance to learners.Offered assistance, addressed concerns, and provided guidance to participants throughout their learning journey using 2000+ support requests.Streamlined workflows and established standardized processes to enhance efficiency and consistency.Collaborated and brainstormed with Program Managers to ensure participants' progress aligns with their goals.Strived to create a rewarding and impactful learning experience for participants.

Participated in the online ‘We For Change' Internship Programme.Familiarized with various aspects of consumer concerns like consumer justice, misleading advertisements, junk food, unethical medical practices, Right to Information etc.Performed analysis to update and strengthen existing research study on Energy Drinks, to disseminate valuable information amongst Consumers.Researched on FSSAI recommendations of different substances like Caffeine, Taurine, etc and compared it to the amount of these substances present in the energy drinks available.