E-Commerce Executive with 3 years of experience in online sales, digital marketing, and customer engagement. Skilled in boosting revenue and optimizing e-commerce platforms.

* Developing and implementing new processes and procedures to improve operational efficiency* Analyzing data to identify operational trends and opportunities for improvement* Coordinating with other departments within the organization to ensure successful implementation of initiatives* Leading projects aimed at improving operational efficiency and reducing costs* Preparing reports on operational performance, including benchmarks against industry standards or best practices.* Recommending new equipment purchases to improve efficiency.* Establishing standards for other departments to follow when processing orders or performing other tasks.* Developing new processes to streamline operations and improve customer service.* Managing portals like Amazon, Flipkart and Meesho.* Managing the Social Media Pages like Instagram, Facebook, LinkedIn, Twitter And You Tube.

* Managing portals like Amazon, Flipkart And Meesho. * Co ordinate the order processing, delivery and returns of customer orders.* Coordinate with cross-functional teams on execution of brand, marketing and e-commerce activities.* Execute activities driven by data analytics.* Identify strategic business partnerships.* Implement customer retention and loyalty programmes.* Implement e-commerce activities.* Implement new business collaboration initiatives.* Implement preventive and corrective measures of disaster recovery plan.* Maintain business partnerships.* Manage a diverse service environment.* Manage operations for service excellence.* Manage service quality and customer satisfaction.* Monitor and maintain smooth functionality of website.* Monitor fulfilment of customers' orders via store pick or delivery service.* Monitor sales, promotions, marketing and social media programmes, and activities over digital platforms.* Operate and maintain existing IT infrastructure and networks based on standard operations procedures.* Prepare insights report on data mining outcome.* Provide specialised knowledge and insights on the development of technology strategy and roadmap.* Track and report business outcome of data-driven insights.

* Monitor online customer feedback and be the main point of contact for all internal website queries.* Create & maintain website content and ensure all content is up to date and ensure all pages, products & prices on the site are correct, updated and in line with trading at all times.* Assist in day to day management of PPC campaigns implementation & monitoring.* Assist in day to day management of SEO strategy, implementation & monitoring.* Manage day to day social media implementation.* Coordinate all website activity with international 3rd party partners.* Analyzing ecommerce data of our branded website and implement measure that promote and improve the presence of the hotel on the web.* To monitor, implement and execute the active presence of the property on all Social Media tools to maximize the online exposure of the property, with the goal of increasing fans / followers / subscribers for corporate and property pages.* To monitor and develop e-newsletters, when needed, that fit within brand standards that carry property information, news and /or promotions.* To identify and evaluate new marketing opportunities to increase direct internet traffic as well as monitoring the online presence and rate position of relevant competitors.* Maintaining an understanding of current ecommerce practices through continuing education, reading, or participation in professional conferences, workshops, or groups.