Ashley Hackett Email & Phone Number

Houston, Texas, United States

• Led detection engineering efforts to create and optimize detection rules for identifying security incidents, reducing false positives by 15%.• Utilized Kusto Query Language (KQL) for advanced log analysis, improving threat detection efficiency.• Supported the detection engineer by tuning 7 existing detections and creating a new detection using Splunk Enterprise Security Essentials.• Shadowed the Penetration Testing team, gaining insights into ethical hacking, penetration testing methodologies, and VM setup for vulnerability testing.

Houston, Texas, United States

• Triaged phishing event tickets, analyzing email indicators, determining the scope of attacks, and escalating incidents to Incident Response (IR) when necessary.• Investigated over 110 events, confirming 37 phishing attempts, and contributed to remediating and dispositioning phishing-related threats.• Updated the QA case review process, resulting in more consistent handling of events and reduced review times.

• Optimized B2B sales initiatives using data analytics, consistently achieving quotas.• Managed client relationships and collaborated with cross-functional teams, developing teamwork and interpersonal skills.• Boosted lead conversions by 15% through A/B testing of sales methods.

Austin, Texas, United States

• Progressed to 154% of sales quota in Q4, demonstrating strong growth before company layoffs.• Enhanced lead targeting by integrating predictive analytics with sales strategies.• Increased conversion rates via data-driven customer segmentation.• Managed a high volume of accounts and regularly communicated with stakeholders.

• Selected among the top 3% of applicants for an intensive tech sales program to develop sales skills, communication techniques, and client relationship management.• Honed communication skills applicable to explaining complex technical solutions and recommendations to technical and non-technical stakeholders.• Engaged in scenario-based training to simulate real-world problem-solving and time management.

Pearl Harbor, Hawaii, United States

• Provided technical support to end-users and troubleshot hardware and software issues across workstations in classified military environments.• Installed and Configured desktop and network devices, ensuring overall system security and efficiency.• Implemented data backup and recovery procedures, reducing the risk of data loss for critical systems by 10%.• Maintained user accounts and permissions, adhering to strict security protocols to protect sensitive data.• Integrated software and data tools on 300+ workstations at ~20 workstations/week.

Joint Base Pearl Harbor-Hickam, Hawaii, United States

• Maintained tactical data links for the 613th AOC Joint Command ballistic missile system, enabling coverage to 52% of the globe.• Applied communications security (COMSEC) programs, including cryptographic and transmission security, to safeguard sensitive information.• Oversaw systemization/rewrite of training documentation, cutting total training time by 50%.• Configured and maintained cryptographic telecommunications systems.

Livingston, New Jersey, United States