Goodfynd is a fintech company providing a comprehensive platform for mobile businesses to accept payments, manage operations, and access financing. Additionally, Goodfynd serves as an end-to-end food truck event platform, enabling individuals and properties to book food trucks nationwide seamlessly.→ Managed and grew a team of Customer Experience Managers to handle all event logistics.→ Implemented new systems and processes, including Notion, Airtable, and HubSpot, to enhance productivity and streamline organization→ Improved internal operations for better customer experiences based on CSAT scores and feedback from partners and internal teams.→ Led end-to-end event sales processes, orchestrating coordination from prospect to successful closure.→ Largest contract with INOVA, valued at $167k.→ Successfully sourced and secured new vendor partnerships for upcoming events in new markets, while upselling mandatory POS software through effective cold calls and direct email campaigns.→ Managed all invoices and collected post-sales feedback via surveys and Zoom meetings from properties and vendors to ensure customer satisfaction.→ Served as the main contact for vital partnerships, nurturing strong relationships and continued business with key entities such as George Mason University, INOVA, Verizon, Arlington County Fair, BlackRock, and Amazon.→ Successfully sourced and secured new vendor partnerships for upcoming events in newmarkets, while upselling mandatory POS software through effective cold calls and direct email campaigns.

Nextbite is a virtual restaurant company that partners with existing restaurants to expand their business through delivery-only concepts and virtual brands. We managed these partners using Ordermark Software available only through the Ordermark tablet.→ Managed 190 SMB and mid-market locations in Nextbite's largest region, ensuring high standards of performance and customer satisfaction.→ Collaborated on market expansion efforts with a team of 12 account managers, driving growth and capturing new opportunities.→ Led the East region’s efforts in exceeding sales targets, generating an average quarterly revenue of $3.8M, significantly contributing to the overall average of $5.1M across all regions in 2022.→ Implemented a year-long project that successfully reduced order cancellations by 50.5%, effectively saving the company an average of $30,000 per quarter.→ Partnered with the data team on developing comprehensive Tableau and Sigma data dashboards to streamline internal and external processes, enhancing overall partner satisfaction.

→ Served as the primary contact for mid-market Ordermark software partners, leveraging Tableau visualization to successfully upsell them to Virtual Kitchen menus, significantly contributing to company revenue growth.→ Continuously expanded priority partner accounts by implementing effective revenue strategies and leveraging feedback gathered through regular check-ins.→ Demonstrated sound leadership by creating a solid foundation for the AM team, prioritizing efficiency and effectiveness. Implemented streamlined processes for workflows, escalations, account handoffs, and team meetings.→ Managed a team of 17 AMs to implement process changes, and improve internal operations to better serve our partners.→ Conducted weekly 1 on 1 meetings with direct reports to review Salesforce, Gong, and Tableau data for insight into progress on objectives and account health.→ Consistently met or exceeded quarterly team objectives for onboarded locations in 2021 and exceeded upsell target by 105% in Q1 ‘22.

→ Supported the sales team in qualifying and closing contracts with prospective restaurant partners by actively participating in sales calls and demonstrations.→ Managed escalations of technical inquiries, account changes, and issues for 55 Fulfillment Partners nationwide to ensure their success using the Ordermark software and executing our Virtual Kitchen brands on DoorDash, UberEats, GrubHub, PostMates, etc.→ Conducted monthly partner review presentations to discuss sales, successes, areas of improvement, new features, and upsell opportunities via Zoom.→ Developed A/B studies to assess strategy impact on partners, identifying best practices for scalable growth and success with new accounts.→ Developed and led a robust two-week training for new AMs.

Remine offers a SaaS platform that provides data-driven solutions for real estate professionals. It utilizes big data and AI to deliver comprehensive property data and predictive analytics, empowering agents and investors to make informed decisions.→ Designed, implemented, and streamlined extensive company-wide policies and procedures to support and retain a growing customer base of 15,000 real estate agents.→ Reduced churn rates and increased upsells by actively listening to and engaging with the at-risk user base, employing strategic processes to enhance customer training and education.→ Focused on maintaining consistently high retention rates and a delinquent churn rate under 2%, through proactive engagement and tailored solutions to meet customer needs. → Successfully managed account renewals by providing personalized demonstrations, resolving concerns effectively, and positioning as a trusted subject matter expert to drive long-term customer satisfaction and loyalty.→ Managed and trained a team of Customer Loyalty Specialists (CLS) to focus on resolving past due payments and to assist with on-going training and support.→ Partnered with the product team to integrate client and CLS feedback, releasing new features that prioritize customer satisfaction and ease of use.→ Monitored customer inquiries through multiple channels including JIRA, Zendesk, Stripe, and Intercom, ensuring timely and professional responses.

The CARFAX Police Crash Assistance department is responsible for managing on-time nationwide accident report data for involved parties and police agencies. This information would then be included on our comprehensive vehicle history reports. By providing accident data, partnered agencies were able to access our investigative tools and free up administrative resources by selling through our e-commerce portal.→ Consistently exceeded the upsell quota by converting agencies to the Carfax e-commerce accident report platform, effectively reselling program value and delivering impactful demonstrations of our crime-solving tool.→ Collaborated daily with data, IT, and legal counsel to navigate complex sales processes, ensuring meticulous compliance with state and local laws governing data privacy.→ Contributed over 250k accident reports towards our Q3 ‘17 goal of 1.4 million.Managed the end-to-end account lifecycle post-technical onboarding, ensuring a seamless transition and providing ongoing white-glove support for our software.→ Achieved a consistent monthly retention rate of 95% for my book of business by emphasizing partnership value and employing effective account management strategies.→ Provided dedicated support, training, and maintained access to our Police Crash Assistance software for 800 top police agencies partnered with CARFAX, including LAPD, El Paso PD, and DC Metropolitan Police.→ Played a key role in conceptualizing local training initiatives that doubled our active user base, adding over 20,000 police officers.