• Set up customer artwork for plates or digital printing, including recreating artwork in vector format if required• Sent proofs for customer approval and made any changes as required • Managed order process in Everest, including communicating important order information and changes in order notes• Sent PO’s to vendors and communicated with them throughout the order process to ensure smooth delivery to the end customer• Quality checked final bags and communicated any issues to management and the vendor, issuing reprints if necessary• Identified, organized and labeled bag samples so they can be pulled later to ship to customers• Oversaw and facilitated the creation of various projects including postcards, catalogs, and websites for the business

• Processed and invoiced incoming furniture and rug orders for e-commerce and other clients• Communicated with warehouse staff about status of orders and returns• Uploaded and managed products and tickets across various e-commerce platforms including Wayfair, Houzz and Cymax• Handled customer inquiries and concerns about order status, products and processes, handling all complaints as necessary• Managed workflow inside the office to keep staff on task and on schedule

• Met with clients and pets 1-on-1 for meet and greets to learn the routine of a new pet before care begins• Communicated with clients via email or text/phone about any concerns about their pet’s well-being• Performed daily/weekly dog walks• Responsible for the care and well-being for dogs and cats during vacation visits, including: feeding, administering oral medications, refilling water dishes, cleaning litterboxes, playtime, retrieving mail/packages, putting out and retrieving garbage/recycling bins, and performing light house-keeping as needed

• Designed weekly social posts for various forms of social media in Canva• Worked with different teams using Asana to collaborate and track progress of various projects• Designed and edited various infographics in Illustrator to communicate information to patients and customers• Responsible for creating and updating product labels, including fitting artwork to manufacturer’s die-lines• Designed banners, social ads, and gifs in Canva to highlight product promotions

• Worked with manager and print editors to oversee the reprints of existing products• Checked proofs provided by typesetters to verify content for accuracy and revisions• Verified printer proofs against original files to ensure accuracy in printing• Quality checked online test modules against textbook versions for accuracy, and filled out error reports if any issues are found • Processed invoices and sent them to bill pay• Updated file repository in Alfresco to ensure the latest versions are available

• Operated several different types of digital cutters, including Zund, Kongsberg, and Graphtec • Cut, packaged, and shipped completed orders • Printed, verified and affixed shipping labels • Manipulated digital files in Illustrator when needed • Communicated across shifts to ensure that other team members are aware of any ongoing issues

• Greeted customers as they entered the store• Answered phones, emails, and in-person questions in a timely manner, determining best solutions for projects• Monitored print quality, and matched colors to existing materials to ensure a consistent product• Managed workflow to finish projects on schedule.• Created print-ready files from customer-supplied artwork and text• Designed and edited brochures, logos, business cards, flyers, banners, posters, booklets, magazines, illustrations and postcards• Worked in Adobe Photoshop, Illustrator and InDesign• Handed files over to Senior Designer for edits• Worked on repeat projects, updating files as needed