Ashok A S Email & Phone Number

Tamil Nadu, India

Bengaluru, Karnataka, India

Bangalore

Bangalore

Bangalore

Bengaluru Area, India

• Managing a team of 11 on their day-to-day production with quality control• Responsibilities including Tier 2 support, stakeholder communication, escalation management and root cause analysis, work allocation while ensuring that the team meets the service level agreements, TAT and productivity.• Providing support to Fulfillment center team to locate the product to the correct bin in inventory. •Supporting the warehouse team across India to clear the backlogs in inventory fulfillment.• Catalog corrections including Title, image and Detail page descriptions for Amazon.IN

• 2 year of working experience with Dell E-Commerce Industry as an Integral part of Product Launch and Maintain Team. • Cooperating with team in creating and maintaining configuration for any new launched Dell Products for both Offline as well as online sales purpose. • Wide experience in Dell Internal sales and production Tools like DMA, Catalyst, Eldorado, Gii and Dellstar.• Providing end to end support for Enterprise products like Server, Storage and Networking devices.• Cooperating with Product Line Managers and Store Keeping Unit Managers in Product launch.• Fixing Price and Creating new Promo Discounts and Coupons using Eldorado for Dell products.• Conversing and providing email support to Stake holders and addressing to Escalations in process.• Providing Support to Sales people by resolving issues found in quoting Dell Products.• Adding New Items to Dell.com Pages and to Offline sales Tool across different Catalogs/Countries.• Assigning work to Team members based on the Volume received for the day and maintaining a track of all issues or requests received for the day. • Arranging daily sync up with onshore coordinator to address work volume and issues. • Creating Weekly reports based work volume/resource utilization and presenting to Onshore Coordinator on weekly basis.• Maintaining End of life Process for Offline/Online Configuration based on Daily EOL Report.• An effective communicator with good interpersonal and relationship building skills. Strong technical, analytical and problem solving abilities. Possess a flexible, learning and detail oriented attitude. Capable of working independently and as well as a part of a team. A Committed team player with organizational skills and enthusiasm to learn new technologies.

Bachelor'S Degree, Information Technology

Information Technology

Computer Science, A