Ashok Das Email & Phone Number

Responsible for overseeing the travel and expense program in Concur and working cross functionally across the organization. Assist users with technical problems, Articulate travel policies, Receive and respond to user inquiries, Assist users with technical issues encountered during booking and reservations, Provide assistance with login credentials, Assist users creating/updating passwords and profile information, Receive and respond to user questions regarding the electronic travel system.+ Guide and train travelers and travel preparers through creating authorizations + Assist with technical issues regarding online booking and reservations.Create technical guides to assist end users specific to Children's organization Work closely with Grants team to insure all SPF and projects are closely monitored Schedule and train via webex /zoom/Microsoft team training as needed+ Assist with login credentials, updating passwords, and updating user profile information.+ Serve as a system administrator to include profile creation, establishing and maintaining approval routing lists, accounting data, and other account settings.+ Provide support with running, scheduling and creating travel reports in Cognos Intelligence+ Receive client inquiries via all access channels (Remedy, Email, Phone, In-Person) regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines.+ Recommend and implement system enhancements and configuration changes.+ Understand and explain features and benefits of the product line as it relates to customer needs.+ Engage cross-functional resources both internally and with customer organizations to solve problems.+ Effectively manage time, workload and shifting priorities.+ Providing high quality of work and identify opportunities for continual improvement.+ Communicate effectively with customers and end users both verbally and in writing.+ Seek out and embrace feedback, take on tough assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities.+ Routinely update the client, following SLA guidelines, on active issues to gain additional information or to advise of status+ Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed.+ Document interactions and issues in Sharepoint and Remedy

Listed skills include Account Management, Marketing Communications, Microsoft Excel, Budgets, and 5 others.