Ashok Kumar Email & Phone Number

Ambala

Technical Support & Service Delivery Responsible for Network L1 Troubleshooting LAN Connectivity Monitoring LANs, WANs internet/intranet networks Through Monitoring tool Responsible for deployment of new Links from Service Provider to client Location. Helpdesk Operation Process Management (IMAC, UID, AMT etc.) ✔ Provide services for the wide range of Technical Support including installation of Personal computers, undertaken installation and maintenance of personal computer, carrying software installation and updates on personal computers, troubleshooting and solving software and hardware problems✔ BH Activity: Quarterly perform BH (Basic Hygiene) activity of all Network Devices and Laptop or Desktop✔ Help desk (Maximo and mail monitoring)✔ Interacting with the central IBM teams for support/guidance/help✔ Laptop & Desktop configuration, Technical troubleshooting, Support of client hardware, operating systems, network printers, Microsoft application software and peripherals, Installation of Windows XP with SP2 and Windows 7✔ Lotus Notes Client Installations, Setting up of Lotus Notes clients, Configuration, Mainten-ance, Troubleshooting of Lotus ✔ Taking care of all the Corporate Software’s (i.e. Adobe Acrobat, Lotus, Symantec Antivirus, ms-office 2003 & 2007, Win Zip, Oracle, Java(ADI), VPN(Virtual Private Network), Data card installation and troubleshooting✔ Backup and Restoration of Desk top and Lap Top✔ Outlook Configuration ✔ Remote Control Clients like MSTSC, Team viewer, Net meeting etc.

Chandigarh Area, India

 Responsible for Network L1 Troubleshooting LAN Connectivity Monitoring LANs, WANs internet/intranet networks Through Monitoring tool Responsible for deployment of new Links from Service Provider to client Location. Helpdesk Operation Process Management (IMAC, UID, AMT etc.)  Call Management (Maximo Call Management ) Application Support Microsoft Outlook Mail service support Site Activities and MIS Reports Client side Network Management Backup Management Customer Satisfaction Antivirus Management✔ Provide services for the wide range of Technical Support including installation of Personal computers, undertaken installation and maintenance of personal computer, carrying software installation and updates on personal computers, troubleshooting and solving software and hardware problems✔ BH Activity: Quarterly perform BH (Basic Hygiene) activity of all Network Devices and Laptop or Desktop✔ Help desk (Maximo and mail monitoring)✔ Interacting with the central IBM teams for support/guidance/help✔ Laptop & Desktop configuration, Technical troubleshooting, Support of client hardware, operating systems, network printers, Microsoft application software and peripherals, Installation of Windows XP with SP2 and Windows 7✔ Lotus Notes Client Installations, Setting up of Lotus Notes clients, Configuration, Mainten-ance, Troubleshooting of Lotus ✔ Taking care of all the Corporate Software’s (i.e. Adobe Acrobat, Lotus, Symantec Antivirus, ms-office 2003 & 2007, Win Zip, Oracle, Java(ADI), VPN(Virtual Private Network), Data card installation and troubleshooting✔ Backup and Restoration of Desk top and Lap Top✔ Outlook Configuration ✔ Remote Control Clients like MSTSC, Team viewer, Net meeting etc.