Ashok Kumar Email & Phone Number

Responsible for after sales support to the customers across Gujarat, Maharashtra, Goa.Established troubleshooting strategies to help team member's deal swiftly with common problems.Responsible for managing the overall operations of the workshop of Depot, as well as the procurement process of goods and service required for the workshop's operations.• Planning and effecting predictive & preventive maintenance schedules for all type equipment to increase machine up time & equipment reliability.• Tracks key metrics such as customer satisfaction, response time and ticket resolution time, uses this data to make informed decisions on how to improve the customer support experience and drive business growth.• Responsible for maintenance of machines, which can include scheduling maintenance work, assigning tasks, and tracking progress to ensure that maintenance work is completed in a timely and efficient manner through oracle and NetSuite software and shepherd app.Skills: Customer Support Boom Lift Scissor Lift Customer Relationship Management (CRM). Airal work platform

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  Dr. A.P.J. Abdul Kalam Technical University

  Mechanical Engineering