Ashok Kumar Email & Phone Number

I am a very dedicated person who is highly motivated. I work well both on my own and as part of a team. I have experience in managing both people and processes, provided support and training where required. I have very good communication skills and have always been quick to create good working relationships with those in my team and those that I work with. I am able to analyze problems and effect changes to a high standard to stop any re-occurrences. I work extremely hard towards providing the high level of customer service, internal and external .-----------------CAMS: Deputy Manager (January 2023 to current):Advised senior management on facilities needs and delivered ongoing operational support.Prepared statements detailing operational detail and key performance indicators.Coordinated strategic plans for administrative services management and optimisation to best use available resources.Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.Monitored staff performance and developed improvement plans.Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.-----------------CAMS: Assistant Manager (Jan 2017 to Dec 2022):Mutual Fund Industry as a ‘Registrar & Transfer Agent' with the regulator as SEBI and for the client 'HDFC Asset Management Company' (AMC).Managing the process with the team size of seventy staff and responsible for achieving and maintaining the service level and quality as per client requirement.Performed the task of ISC Coordinator (Investor Service Center - regional head) and assisting the various branches with Investor queries, complaints & grievances to get addressed effectively as per the business requirement.Handled the digital activities with content designing through HTML which helps to get the communications triggered to Investors through online platforms.Reverted to various audit observations which were raised by the auditors as assisted by the regulator - SEBI & AMFI.Hands on experience in the areas of Process Management, Lean & Six Sigma initiatives.--------------Tata Business Support Services : Worked as Team Leader on Email & Chat Process (Beachbody Project-Head Quartered at Santa Monica - USA).Handled the team size of 30 staff.Responsible for achieving and maintaining the Service Level Agreement and Quality as per client requirement.Assisted the team to receive best CSAT score of more than 8.5 for all the months.

• 

  University Of Madras

  Computer Science