Ashok Kumar J Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Conducted RCA to identify underlying issues and reporting to stakeholders for any further improvements on the process.
• Fraud analysis through conducting case studies and identifying new/current fraud patterns for reducing the error rate and enhance overall investigation process.
• Monitored transactions as a Transaction Investigator, functioning as an individual contributor, making critical decisions, and providing resolutions to internal and external bugs.
• Utilized data analysis… Show more
• Utilized data analysis tools/dashboard to identify current positions/ status for presentations to stakeholders.
• Prepared reports for management, highlighting escalation trends and improvement initiatives.

Karnataka, India

• Maintaining strong understanding of key risk management principles and Google products and services within area of responsibility.
• Providing support to the team and handling the validations.
• Effectively prioritizes work time to ensure productivity and fulfilling department standards for time spent.
• Responding to the stakeholders with guidance and noting the updates to Lead.
• Active participation in the meeting with the stakeholders.
• Organizing the meetings/taking the… Show more

Bengaluru, Karnataka, India

• I am working as a Process Executive for CTS. I mastered the process and got promoted to the T2 workflow within the 6 months. Roles and responsibilities:
• Understanding the fraud patterns, investigating and elimination of digital fraud transactions.
• The position relies on excellent judgements. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
• Maintaining the quality and production 100% and more.
• … Show more I am working as a Process Executive for CTS. I mastered the process and got promoted to the T2 workflow within the 6 months. Roles and responsibilities:
• Excellent ability to determine situational needs and provide appropriate solutions