Ashok Kumar J Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Conducted RCA to identify underlying issues and reporting to stakeholders for any further improvements on the process.• Fraud analysis through conducting case studies and identifying new/current fraud patterns for reducing the error rate and enhance overall investigation process.• Monitored transactions as a Transaction Investigator, functioning as an individual contributor, making critical decisions, and providing resolutions to internal and external bugs.• Utilized data analysis… Show more • Conducted RCA to identify underlying issues and reporting to stakeholders for any further improvements on the process.• Fraud analysis through conducting case studies and identifying new/current fraud patterns for reducing the error rate and enhance overall investigation process.• Monitored transactions as a Transaction Investigator, functioning as an individual contributor, making critical decisions, and providing resolutions to internal and external bugs.• Utilized data analysis tools/dashboard to identify current positions/ status for presentations to stakeholders.• Prepared reports for management, highlighting escalation trends and improvement initiatives.• Provided timely resolutions to bugs raised by internal/external/support teams or customers within the SLA.• Offered up to date training (on KYC verification) and guidance to frontline teams to enhance their handling of escalations and improve customer service. Show less

Karnataka, India

● Maintaining strong understanding of key risk management principles and Google products and services within area of responsibility.● Providing support to the team and handling the validations.● Effectively prioritizes work time to ensure productivity and fulfilling department standards for time spent.● Responding to the stakeholders with guidance and noting the updates to Lead.● Active participation in the meeting with the stakeholders.● Organizing the meetings/taking the… Show more ● Maintaining strong understanding of key risk management principles and Google products and services within area of responsibility.● Providing support to the team and handling the validations.● Effectively prioritizes work time to ensure productivity and fulfilling department standards for time spent.● Responding to the stakeholders with guidance and noting the updates to Lead.● Active participation in the meeting with the stakeholders.● Organizing the meetings/taking the case studies/Key points on the process improvement/Team huddles. Show less

Bengaluru, Karnataka, India

I am working as a Process Executive for CTS. I mastered the process and got promoted to the T2 workflow within the 6 months. Roles and responsibilities:● Understanding the fraud patterns, investigating and elimination of digital fraud transactions.● The position relies on excellent judgements. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.● Maintaining the quality and production 100% and more.●… Show more I am working as a Process Executive for CTS. I mastered the process and got promoted to the T2 workflow within the 6 months. Roles and responsibilities:● Understanding the fraud patterns, investigating and elimination of digital fraud transactions.● The position relies on excellent judgements. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.● Maintaining the quality and production 100% and more.● Excellent ability to determine situational needs and provide appropriate solutions● Effectively prioritizes work time to ensure productivity and fulfilling department standards for time spent.I am working as a Process Executive for CTS. I mastered the process and got promoted to the T2 workflow within the 6 months. Roles and responsibilities: ● Understanding the fraud patterns, investigating and elimination of digital fraud transactions. ● The position relies on excellent judgements. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. ● Maintaining the quality and production 100% and more. ● Excellent ability to determine situational needs and provide appropriate solutions ● Effectively prioritizes work time to ensure productivity and fulfilling department standards for time spent.Skills: Proficiency in verbal & written communication · Ability to analyze and identify patterns in large data sets. · Comfortable working with large data sets. · Problem Solving · Reasoning Skills · Decision-Making · Note Taking · Team Coordination · Presentation Skills · Microsoft Excel · Analytical Skills Show less