Ashok Viswanathan Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Waterloo, Ontario

• Deployment and upgrades of configuration to support infrastructure and work within the defined change management processes to plan and schedule changes.• Update and optimize chef automation cookbook to streamline operations and migrate services between different environment.• Create and review methods of procedure (MOPs) that specify the steps and commands to run.• Validate that production behavior and performance aligns with test results.• Work with security teams to improve… Show more • Deployment and upgrades of configuration to support infrastructure and work within the defined change management processes to plan and schedule changes.• Update and optimize chef automation cookbook to streamline operations and migrate services between different environment.• Create and review methods of procedure (MOPs) that specify the steps and commands to run.• Validate that production behavior and performance aligns with test results.• Work with security teams to improve security and patch identified security vulnerabilities. Show less

Toronto, Canada Area

• Contacted individuals by telephone to promote a cause while also handling customer questions.• Took a proactive role in learning, achieving and developing throughout the phone room program.• Managed time and carried out role with minimal supervision.• Maintained a commitment to roster shifts and hours.• Worked in a productive and positive way.• Schedule appointments to meet prospective customers.

Toronto, Canada Area

• Conduct customer and marketing surveys• Conduct research on specific market conditions.• Analyze consumer preferences to measure the effectiveness of marketing programs and strategies.• Assist in the development of marketing plans.• Monitor and forecast marketing trends.• Maintain strict confidentiality of sensitive information.• Gather data on consumers, competitors and market conditions.

Chennai Area, India

Application Support Analyst - Retail Feb 2017 – July 2018 • Digital Business Operation Center – The objective of DBOC is to enhance customer satisfaction by running an application optimized for the E commerce environment by delivering the product with promised time • Managed Cloud servers and application, provided 24/7 support to prevent service outage in production environment • Monitored Application… Show more Application Support Analyst - Retail Feb 2017 – July 2018 • Digital Business Operation Center – The objective of DBOC is to enhance customer satisfaction by running an application optimized for the E commerce environment by delivering the product with promised time • Managed Cloud servers and application, provided 24/7 support to prevent service outage in production environment • Monitored Application status, queue manager, critical servers and graphite links and quickly responded on abnormalities • Good understanding of Infrastructure and UNIX application trouble shooting • Managed, coordinated and implemented software patches, workstations, fixes on servers and network• Performed production Control activities for the Job Schedulers, Cron tab and supported for its failures.• Generating Bi-Weekly reports, Outlining Problems and Monitoring. Operation Support Analyst - Telecommunication Nov 2014 – Jan 2017 • Job scheduling management to ensure that all required jobs run according to schedule on all platforms.• Application Deployment as per guidelines in Production and non-production environment• Troubleshoot and monitored application activities, issues to improve overall performance • Performed tests for the functionalities, performance of IT service to support service transition activities• Web logic server monitoring, Performance tuning, troubleshooting server log analysis 24/7 to avoid service failures • Basic Unix/Linux server administration and troubleshooting in production environment. Show less

Post Graduation Diploma, Computer Science

Bachelor Of Technology - Btech, Information Technology, 75%