Project #1Oracle Cloud Products Provisioning Operations – GlobalTools: - Oracle MOS, Oracle Right Now Cx, Eloqua Version 9 and 10, Responsys, Fusion, Maxymiser and Taleo.Responsibilities:-• Mentor for booking team, collection team, Sales team, Support team, Technical team as well as Customer for addressing their clarifications, concerns and questions to avoid conflict of interest with customer to ensure faster and easy provisioning process.• Identified the order details in provisioning tools like Oracle RightNow CX and verify the order criteria for provisioning it on zero percent error.• Working through MOS (Internal Tool) with customer details for provisioning them with Cloud Core Technical team based on the products.• Communicate to Customer, Sales Team, and Core Technical Team for gathering the complete information if there are any irregular details received in provisioning tool.• Generating the weekly based reports and charts in excel for segregate the provisioning, Non provisioning and critical orders details for providing them to management to improvise the process as well as hassle free to customer.• Running predefined SQL queries in Responsys tool to match the existing customer details with newly received orders before provision them.• Auditing the provisioned orders by the team of Cloud products such as SaaS, PaaS and Iaas.• Preparing a monthly report on the audits performed and sending it to the management on a daily/weekly/monthly basis.• Analysing the root cause of the errors and providing control methods to reduce the errors.• Raising bugs and resolving the technical issue to make sure smooth flow of automated orders.• Supporting collection team to ensure their questions are addressed for billing as well as blocking the customer from server if customer is fail to pay or voluntary termination.• Working with order management team for end to end process of provisioning related queries for hassle free and faster booking.

Project #2Campaign/Lead to Opportunity Operations – North America Campaigns and Lead ManagementExcel, Siebel Analytics, Oracle Fusion CRM, Oracle Internal Tools and Siebel 8.0Responsibilities:-• Analyzing business development manager’s requirements the products they are trying to focus for selling NAS customers and contacting to marketing team to get the right contacts behalf of business and loading them in to fusion or Siebel for Sales Reps to follow up with that contacts to generate the good amount of revenue for oracle.• Handled operational processes related to OD Programs team.• Given a support to sales team to providing contacts• Identified bottle-necks and streamlined the list loading process• Creating and implementing contact mapping processes which improved accuracy levels• Performed secondary data analysis to improve productivity of marketing campaigns• Creating campaigns in Siebel Marketing for business development to run a specific products or events for generate the good revenue with the help of business development consultants• Assigning the marketing contacts to appropriate sales reps for selling oracle products.• Trouble shooting lead and campaign related issues in Siebel as well as Fusion Applications• Having the responsibility of managing my team Inbox and Own IT related operations and giving the report to management in daily basis, for tracking the employees completed activities as well as resolving the business queries

Project #3 Global Data Quality - Synergy Oracle Internal Tools and Siebel 8.0Responsibilities:-• Quality control database maintenance activities performed by associates• Review of Fortune-500 companies every quarter to maintain consistency in the database Involved in the process which creates hierarchies for companies across the globe by using various reliable sources like Company websites, OneSource, Hoovers, SEC filings etc., Cleaning up customer accounts to eliminate duplicates thereby avoiding multiple accounts and double billing. • Daily routine includes doing quality checks for the data on hierarchies by running reports using Oracle Discoverer apart from doing research on web for information.• Generating the Oracle Customer Database, by Analyzing the Company Overview, History, Products and Competitors.• Responsible for maintaining the Data Quality of all data used by sales.• Generating the Oracle Customer Database, by Analyzing the Company Overview, History, Products and Competitors.• Worked on Oracle Applications tools like OCO, MPM, GCD, POI etc.• To ensure the Business Name and Contact Information for the Sales Team by using the Secondary data. (Different kind of search Engines-like, Hoover’s, Goggle, MSN) • Adhering to daily job and reporting to Team Leader.• Ensuring the data quality to be Zero defect in different levels.

Back Title PolicyData Conversion Tools, Excel and RubyResponsibilities:- Weekly and monthly report creation. Quality analysis (Entry data testing).Working in webpage deveploment using HTML and Reporting and Data Conversation

TrainerSSI is an educational institution for teach the students in various computer languages and applications as well as enrich the students with different projects; Trained students to get the Oracle certifications like SQL and PL SQLTrained students HTML, MS office 2003, C, C++, and Java Basics.