Alex Shrader Email & Phone Number

Wichita, Kansas, United States

Install NCR Point-of-Sale Systems for Gas Stations/Convenience stores supported across the nation, provide technical support for the POS systems, including, networking, preventive maintenance, software installations, provide service pack upgrades, working with Point-of-Sale software and development, fix bugs and programming issues, place work tickets and escalated accordingly, assisted customers with day-to-day reporting issues with Back Office paperworkWorking in WIN10 environment on our servers (site controllers) working indepth with MSSQL, repairing DBs. Diverse in MS Word, Excel fordocumentation• Assist with Firewall Setup and installing Firewall equipment such asSageNet, Hughes, Cybera, PaySafe, Acumera.• Using programs such as ImagingSuite to image HDDs and create RAIDSfor our servers, Screen Connect remote software, Team Support forticket system.

Wichita, Kansas, United States

Customer Service/Support call center• Assist customers using remote support setting up email profiles, resolving HTML errors, mapping printers and other devices, password reset in Active Directory, working in MS Office 2003, 2007, 2010, Smartphone email setup, Smartphone assistance, using CMD Commands, updating group policies, Internet Explorer 7+ settings, configuring network settings and setting up network devices, using C12 Ticket systemUsing UNIX/Linux VMs for program password resets, such as payroll, accounting.

Wichita, Kansas, United States

Basic Duties: Store clean up, PM games/arcade, work with gaming computers, motherboards, changing out bad parts, soldering, cleaning games out, order parts, install hardware/software to machines

Wichita, Kansas Metropolitan Area

Worked with Windows XP and some Server 2008 R2, file structures, customer support/care, be very aware of customer's situation, using remote support. Fixed programming with ProFX tax software and analyzed reporting issues and code issues with the system.

Wichita, Kansas, United States

Assist store manager with inventory, full controlled paperwork and active training for new hires, assisted with safe drops and handling employee scheduling. Rotated front house and kitchen, cooking and taking customer orders, providing outstanding customer service, Nominated Wichita's Best Sonic Drive-In 2 years in a row.

Technical Degree/Diploma, Information Technology And Network Administration

General Studies

Activities and Societies: Honor Society, Advanced Advocate in Music Education