Ashraf Abdo Email & Phone Number

United Arab Emirates

• Hitting the monthly collections target.• Reviewing the company debtors list.• Contacting customers and informing them of their overdue payment and providing them with up-to-date statements.• To collect outstanding amounts within the credit period and ensure there are no remaining overdue.• Contact customers with overdue accounts and attempt to either collect the overdue or negotiate a payment plan to collect it in installments.• Resolve customer issues and complaints• Create trust relationships with customers when possible to avoid future issues.• Update account status record and collection efforts.• Daily handover of collected cheques, documents, and updating of system.• Daily submission of reports related to daily visits, unpaid accounts, and payment progress.

United Arab Emirates

• Made follow up calls and established contact with delinquent (DLQ) customers to justify the reason for delayed payments.• Updated all follow up actions taken on the system, maintained customer current details and the contacts for future follow-up.• Kept in touch with employer and guarantor or any third party to ascertain customer employment status.• Recommend skip, terminated and legal cases to concerned supervisor for further follow up actions.• Received walk in customers negotiating modes of payment and collecting overdue amount in either cash or cheque.• Coordinated with the clients’ HR/Finance department for collection of payment• Ensured assigned targets are achieved and carry out any assignment given

United Arab Emirates

• Create a healthy and motivating work environment and atmosphere• Communicate with teams about their performance• Listen to team members’ feedback and resolve any issues or conflicts• Monitor team performance and report on metricsKept accurate records and reporting on collection activity• Took actions to encourage timely debt payments• Processed payments and refunds• Resolved billing and customer credit issues• Updated account status records and collection efforts• Reported on collection activity and accounts receivable status

United Arab Emirates

• Assisted the manager in managing the store operation.• Helped other members and offered suggestion to improve restaurantsperformance.• Delivered highest possible level of quality and customer service.• Minimized wastage of the product through strict observation.• Monitored their performance, making sure that they perform according to theBrand standard.• Handled guest complaints• Handled ordering system and inventory system• Coached and directed the employees• Supervised the five-star service of the whole team to ensure maximum customer satisfaction