Cardiff School of Business Arabic Executive EducationBy StudyQ

Get professional business training for your companyTreatment as an entity, prices like freelancers Business Coach Soft skills professional trainerCustomer care and Call center consultantList of training programs that I can provide: Train the trainer Leadership & Coaching Communication  Sales Presentation Business writing Time management  Negotiation  Customer care Teamwork Career skills Positive… Show more Get professional business training for your companyTreatment as an entity, prices like freelancers Business Coach Soft skills professional trainerCustomer care and Call center consultantList of training programs that I can provide: Train the trainer Leadership & Coaching Communication  Sales Presentation Business writing Time management  Negotiation  Customer care Teamwork Career skills Positive attitude Self-awareness Also, I'd work as a platform so I can provide professional trainers for below fields:ICDL Office, Windows & Power BIIT network, security, IS & SoftwareTop management customized trainingTechnical & medical trainingAdvanced marketing training needsOD services Show less

Loan task where i was responsible for: - Creating and designing checklist and processes for Recruitment, Call center operations and training team.- Internal preprations auditing for all departments to confirm conformance with ISO9001- 2008- Providing effective feedback and analysis for the process owners according to JURAN quality book.

Manage & coordinate training department, system coordination process with clients (HOPE Project, ZAIN KSA, Mobily KSA & Etisalat Misr) for outsourcing agents for 4 years through system applications.

Manage customer care team, in Etisalat contact center to achieve quality accuracy and customer satisfaction targets.

Own and manage the customer relationship: resolving calls in an efficient and timely - manner. Ensure service level agreements are met and maintained. Working as part of a team to ensure the Customer Services function offers World Class Customer Service at all times. Provide internal and external customers with accurate and timely information. Express free thought and empowerment through the improvements of process and procedure. To communicate positively with all involved departments in order… Show more Own and manage the customer relationship: resolving calls in an efficient and timely - manner. Ensure service level agreements are met and maintained. Working as part of a team to ensure the Customer Services function offers World Class Customer Service at all times. Provide internal and external customers with accurate and timely information. Express free thought and empowerment through the improvements of process and procedure. To communicate positively with all involved departments in order to facilitate customers receive the expected distinguished service. Model the Vision and Mission statements of the Customer Operations Department. Mentor and support new employees. Make follow up to ensure resolving customers problems on time. Show less