Deal with an assigned portfolio Contact debtor customers & ensure limited time to pay Investigate & fix billing issues Monitor payments behaviour & report any fraud cases Create reports & presentations with collections activities Handle High usage customers all-day Handle the team mailbox & assigned requests Manage resellers' audits project Taking timely & accurate actions to avoid exceeding the matrix

Handle all inbound calls such as (Complains, Requests &Inquires) for all segments of Corporate customers in ( Core Queue, Medium Queue, and High Queue )Support all corporate segments when required ( Strategic & premium & intermediated )Follow up with Customers when requiredProviding customers with the organisation's service and product informationFloor management & handling Team SpocReporting all team reports for the direct supervisor Handling… Show more Handle all inbound calls such as (Complains, Requests &Inquires) for all segments of Corporate customers in ( Core Queue, Medium Queue, and High Queue )Support all corporate segments when required ( Strategic & premium & intermediated )Follow up with Customers when requiredProviding customers with the organisation's service and product informationFloor management & handling Team SpocReporting all team reports for the direct supervisor Handling tasks ( Quality, Rejection and WFM tasks)Area reporting expert Support training task Show less