Managing and overseeing end-to-end business activities & processes for 3 brands under NKISB. Young&Glow, Aunty Tini's Kitchen & KUCATÉ.Developed and managed an organizational structure that allowed for effective resource allocation and delegation of tasks.Collaborated with cross-functional teams to ensure alignment on objectives and maximize efficiency.Developed and enforced policies and procedures to ensure compliance with legal and regulatory standards.Developed and implemented effective policies and procedures for HR, finance, procurement and other administrative functions.Developed and monitored budgets to ensure financial targets were met and cost-saving measures were implemented.Developed and maintained good working relationships with agents, vendors and contractors, resulting in improved customer service and satisfaction.Established and maintained effective communication channels with internal and external stakeholders, resulting in improved customer service and satisfaction.Coached and mentored administrative staff, resulting in improved job performance and knowledge.

Project: ODELA Marketplace Aggregator Platform Development (v1.0)Involved in the design of overall project blueprint and strategic approach.Responsible & accountable for the technical part of the project execution.Developed and executed the User Requirement Study phase of the project systems development involving various key stakeholders of the project.Collaborated with project technology partners on the design and execution the required infrastructure for the aggregator platform to run on.Directly involved with the system development team in adopting agile methodologies to ensure rapid development and deployment of the platform.Communicate with various project stakeholders on the technical progress of the project through reports and visual aided presentations.

Project: Provision of MLNG112” Sea Cooling Water Internal Pipe RecoatingInvolved with the collective development of the project strategic implementation mainly on the core project structure, PMO structure, high-level processes, timelines & milestones and risk assessments.Developed and drafted the project manpower planning inclusive of the position criteria & job scopes, level-5 project schedule and schedule of daily work plan.Co-development of the project procurement plan.-------------------------------------------------------------------------------------------------------------------Project: One Stop Collection Centre (OSCC), SarawakInvolved in the design of overall project blueprint and strategic approach.Identified and engaged key strategic partners for project execution and potential cross-collaboration of services.Planned and executed critical tasks related to project tendering processes and milestones.Designed custom project tools for assessment and developed scoring criteria & pathways for participants of OSCC. Monitor and report project progress on a weekly basis to relevant stakeholders.

Project: eUsahawan- Produced processes, procedures and policies within the eUsahawan project.- Established control units (data control & protection) for the eUsahawan system.- Initiate data collection, data reporting & relevant data analysis for project stakeholders.- Managed and supervise team’s performance and benchmark against project’s KPI.- Monitor and report the overall KPI progress of eUsahawan 2.0 project.- Stress-test and troubleshoot issues concerning eUsahawan and other interconnected systems

Established, monitored, maintained and managed RSOG digital infrastructure & services inclusive of network structure, security systems and web-based application servers.Managed and supervised the internal ICT team, consisting of Technical and ICT Assistants in ensuring quality of service delivery to internal and external end-users.Developed and maintained accurate documentation of all internal IT systems processes and procedures.Evaluate & maintained list of preferred IT vendors for hardware, software and services. Organized and managed the procurement of hardware, software and IT services as required.Participated in the preparation of RSOG business sustainability plan, RSOG ICT business plan, yearly expenditure budget and yearly departmental KPI setting.

Experience & Responsibilities:- Maintenance of AEI internal computer hardware and networks- Suggest potential improvements and/or upgrades for all ICT related infrastructure- Redesign of AEI website involving multimedia design and content copywriting