• Responsible for developing standardized solutions for customers, including the ability to research, isolate, diagnose, resolve and follow-up on problems for customer change events• Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals• Inform customer and other stakeholders of project progress as well as perform post-sale initial technical implementation of technology products• Utilize state-of-the-art cloud-based solutions developing standardized solutions for customers, project management, and ability to apply, test, and re-configure data rules to produce desired results.

• Performed the internal setup, completed testing and supported the customer on business and technical questions as well as research and present solutions to optimize customer’s e-commerce solutions by 200% in one year• Targeted key clients and provide onboarding session with in-depth knowledge of relevant product features, as well as be an expert on all clients and how they are positioned• Proactively managed upwards of 100 projects using critical project management skills and coach customers on product features and how to fulfill trading partner document requirements, while acting as the primary point of contact for our customers during the on-boarding process