Ashruf Patel Email & Phone Number

Manchester, England, Gb

London, England, United Kingdom

• Delivered active support via online telecommunication, email, and chat protocols offering support across a wide range of products.• Helped users adapt to a ground-up UI/UX overhaul of the Moneybox app regularly providing feature request feedback to internal engineering teams.• Assisted users through end-to-end transfers of existing ISAs, including digital/paper based and in-specie requests covering all major UK banks.• Researched ISA products in line with HMRC policy in order to deliver tailored support for Cash ISA, Stocks & Shares ISA, LISA and JISA accounts.• Supplied expertise regarding non-ISA accounts and provided legacy support for discontinued products.• Liaised directly with solicitors nationwide to facilitate LISA withdrawals for first-home buyers.• Promoted discussion to revitalize product awareness and push marketing efforts for LISA retirement usage.• Offered bespoke service following guided training for vulnerable customers alleviating any fund management concerns.• Actively engaged in extracurricular support for other departments in regards to Mortgages/Pensions as and when needed.• Expanded personal understanding of Stocks & Shares investments, timings and trade execution processes in order to guide users in taking independent control of their investments, customize allocations, and buy/sell or otherwise trade via the Moneybox app.• Broadened personal knowledge of FCA compliance and FSCS protection for all products.• Proposed changes to internal communication systems including redevelopment and restructuring of phone tree routes.• Upkept internal quality and satisfaction metrics and obtained numerous personally addressed 5-star Trustpilot reviews.• Actively participated in several Diversity & Inclusion / Disability focused seminars promoting the ever broadening discussion of these affairs and the associated work ethics surrounding them.• Attended regular tech meetings to deepen my understanding of the product.

London, England, United Kingdom

Facilitated the management of tenancies reinforcing estate agents across the nation guiding use of bespoke tenancy management software. Liaised directly with stakeholders delivering swift query resolution and on-hand training expertise. Corresponded directly with referencing and legal teams in carrying out comprehensive checks or processing long-term policies covering rent/eviction/liabilities.

Slough, England, United Kingdom

Completed part replacement services for customers in a fast paced environment. Provided legacy support for discontinued products.Joined a global financing workforce filtering through large quantities of orders performing fraud checks and monitoring credit limits on a per person basis.

Bristol, England, United Kingdom

Addressed customer queries, attended to logistics and provided clear and concise technical resolutions for product issues. Ensured swift response and resolution times to maximise workflow and ensure customer satisfaction. Adept in the use of multiple online interfaces and exercised excellent efficiency whilst assisting clients.

Preston, England, United Kingdom

Served as a communication medium between elderly service users and care navigators across the UK. Facilitated the coordination of care visit times and rota allocations for care respondents, whilst ensuring all relevant staff and personnel were informed of any updates or issues to their duties. Upheld company ethics through practicing professional mannerisms consistently throughout all queries.

London, England, United Kingdom

Tackled controversial issues stimulating insightful discussion that developed practical and future-proof skills spanning creativity, communication, collaboration, critical thinkingand technology. Conceptually designed software that assisted in combatting modernworld ethical dilemmas.

Provided graphic design services on online e-commerce platforms where my talent was formally hired by customers across the globe. Facilitated professional discussions offering revisions to suit a clients needs until satisfied. Created logos for startup companies and professional services alike.

Blackburn, England, United Kingdom

Provided bespoke technical advice regarding new devices to suit customer needs.Processed legally binding mobile phone contracts offering flexible payment options and handled avaried medium of finance opportunities. Greeted customers with a strong store-centric ethic proudly representing the companies corporate identity.

Blackburn, England, United Kingdom

Produced effective and outstanding marketing material used by the institution to captivate more potential students. Lead to a creative team producing photo/video based projects for both physical and digital mediums.

Bachelor'S Degree, Computer Science, Certificate Of Higher Education

Level 3 Extended Diploma, Interactive Media, D* D D (Triple Distinction)

11 Gcse'S A*-C Including English Lit/Lang + Maths