Ashton Harmon Email & Phone Number

Charlotte, North Carolina, United States

As a customer service agent I am responsible for assisting customers over the phone and through email with account servicing. While providing excellent customer service I assist customers in basic account maintenance, filing disputes, providing updates, advising service level agreements in a clear manner, escalating to the appropriate teams when necessary per coach approval, meeting legal compliance, and meeting quality expectations for phone and email interactions with customers.

Concord, North Carolina

I am responsible for processing teller transactions and other customer service requests in the branch. Facilitating customer awareness and education of bank capabilities, tools and resources. I am also responsible for identifying and referring sales opportunities to the appropriate bank partner. I foster collaborative partnerships that deliver value for customers, prospects, and colleagues; while initiating conversation to uncover sales or referral opportunities. I actively listen and ask insightful open ended questions to understand customer needs and preferences; and take prompt actions to address immediate needs. I am proactive in looking for ways to optimize performance by seeking coaching, supporting bank initiatives and leveraging tools to enhance activities.I comply with all regulations, bank policies, procedures and delegated authorities to help mitigate fraud in the branch, manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. I am responsible for completing required training by established deadlines. I also perform general office management duties as assigned to ensure operational efficiency. As an associate in a role defined to take deposits I am accountable for transaction accuracy and operational efficiency of that function.

Concord, North Carolina

I participate in the daily operational function of the Branch while adhering to corporate, regulatory and audit guidelines. I am also responsible for providing timely and efficient completion of client transactions while maintaining accurate records and proper handling of all monies assigned. I deliver superior quality service in-person or by phone, identifying and understanding the client’s financial needs. I also proactively engage clients in conversation, assisting with making appropriate product recommendations or referring the client to the correct financial partner. I Ensure a high-level of client service by performing basic client service maintenance (e.g. account reconciliation, address changes, stop payments, transfers, closeout requests, and processing check orders). On the teller line I provide professional client services which include, but are not limited to: welcoming clients, performing accurate transactions for both retail and commercial clients, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders and cashier’s checks as well as redeeming savings bonds, using the client’s name during the transaction, and thanking each client for his or her business.I am also responsible for tasks such as: a. printing and filing all daily reports;b. ordering all monies for the vault and maintaining proper balances; c. locating and correctly applying debits/credits to any deposit corrections from the previous dayI adhere to internal controls, operational procedures as outlined in the Branch Operations Manual (BOM), and risk management policies. I am responsible for staying up to date with all changes in policies and procedures to ensure compliance with current guidelines.

I am responsible for every aspect of the day-to-day supervision of the sales floor, including staff, stock and resources management.I am also responsible for ensuring that my staff provides great customer service as well as monitoring the financial performance of the store.Other responsibilities include:* Providing excellent customer service and a working knowledge of all products * Working with customers to create custom print invitations/stationary * recruiting, training, supervising and appraising of staff. * Creating schedules that meet business needs while managing payroll budgets* dealing with customer queries and complaints* maximising profitability and meeting sales targets, including motivating staff to do so* ensuring compliance with health and safety legislation* Maintaining a neat and organized sales floor and stock room* Setting and maintaining merchandising standards and preparing promotional materials/displays* Ensuring that shipment is unpacked and properly organized daily* Opening/closing of the store * Taking daily deposits to the bank and filing them correctly

Charlotte, North Carolina

I am responsible for providing excellent customer service for guests as well and having a working knowledge of the teas that we sell. I am also responsible for opening and closing the store which includes balancing the safe and till, setting up segment plans/goals based on the days targeted sales, and setting up partner goals or the day. Other duties include leading team members for floor resets, maintain visual standards, processing shipments, and executing returns/exchanges.

I am responsible for giving an unforgettable shop experience for customers, as well as having excellent product knowledge. I am also responsible for maintaining a clean and organized shop environment, and ensuring that visual standards are up to par. Other duties also include processing, unloading, and organizing shipments in a timely manor; As well as inputting and updating a spreadsheet of products in our storage room. I am also responsible for knowing how to properly open and close the store and the registers and completing returns/exchanges, as well as taking deposits to the bank and logging them correctly. When needed I also help set up current/new campaign visuals for the front window display and the font campaign table in the shop. During the Holiday Season of 2015 I also had a lead role the hiring/training process for seasonal employees.

Concord, North Carolina

I am responsible for the success of A.C. Moore's Classroom Program and sampling throughout the store. I provide excellent customer service and an experience that exceeds customer expectations. I am also responsible for teaching classes and kids activities. This position connects with the community and creates an environment of creative instruction and learning in the store. I also complete and update the calendar of classes available for customers on the A.C. Moore website.

Digital Photography

Digital Photography