Technical Writing Intern
Fishers, Indiana
-Wrote an employee training website for future Vibenomics team members, including modules for the sales team, customer service team, and utilizing the CRM software Salesloft-Learned the basics of business management, customer success, and sales at a start-up through an 8-week summer internship offered by the Launch Fishers High School Fellowship Program-Shadowed sales, customer service, and executive teams periodically throughout the summer to learn about job requirements and tasks as part of an SaaS company-Performed additional tasks, such as provisioning electronic devices with Vibenomics software, inputting clientele contact information into Salesloft, communicating with clients through check-up calls and emails, and carrying out customer satisfaction research-Attained skills and training in professional writing, research requiring heavy collaboration, customer service, operations, and utilizing software such as Salesloft, Excel, Powerpoint and Google Sites