Ashton W. Email & Phone Number

• Managed Active Directory Accounts: Adding users, deleting users, password resets, account changes, home drive setup, and share permissions.
• Managed Exchange Administration Office 365: add mailboxes, delete mailboxes, and created distribution list.
• Setup Cisco IP phones via Cisco CUCM and voicemails via Cisco Unity.
• Configured, maintained and troubleshoot 250+ Windows 7 Professional workstations/laptops. Utilized Windows Deployment Services to image laptops and workstations.
• Upgraded hardware workstations/laptops which included nic cards, hard drives, and memory chips.
• Print Server management for Canon IKON 3220 and Ricoh MP 3000 copier/printer: setup scan folders for e-mail and server.

Supervision of five employeesResponsible for orientation of employees to production, sales and embroidery software.Management of day to day operations; invoices, stock, and inventoryGreet, assist, and answer customer questions and concerns concerning custom items.Technical knowledge for operation of a single head, four head, and six head Tajima Embroidery.

• Provide 1st line technical support for 4,000+ end users by telephone, e-mail or in person with hardware, and application problems.
• Support end users remotely using Citrix Access Management Console.
• Provide Active Directory support: reset passwords, add/modify users from software distribution groups; change contact information in Active Directory.
• Identify and perform diagnostics and troubleshooting of system issues and document help desk tickets/resolutions.
• Escalate more complex calls and tickets to relevant IT Support Team Member

Maintain 99% accuracy in handling customer tickets. Diagnose and solve hardware and software issues over the telephone in a timely mannerIdentify hardware and software issues from customers, and provide telephone and support to solve them.Maintain high-level customer satisfaction while resolving technical issues.

Facilitated positive first impression of the restaurant. Managed 50% of the company’s revenue through the catering department.

Information Technology

Graphic Design

Education record