Justin Goodson Email & Phone Number

Provide customer service on all DEXIS applications and devices (Sensors, Intra-Oral cameras, X-ray Machines) for all Dental Platform locations.✦ Install, troubleshoot, and repair DEXIS applications and drivers.✦ Take users issues and request via phone, email, and Ticketing System. Log the issues\request into the Help Desk Tracking System then either.

✦ Responsible for troubleshooting Laptops, Computers, Printers, and Mobile Devices: mapping printers, network drives, and configuring mobile devices✦ Created incidents, requests, and documented tickets using Service-Now✦ Reset Passwords using active-directory, mainframe, and some of Kaisers internal applications✦ Remotely troubleshooted desktops using.

Atlanta, Georgia, United States

✦ Overseeing the work activities of other Information Technology Technicians. ✦ Provided third level technical support to users concerning hardware, software, and networking problems. ✦ Performs all functions required to install, configure, and test computer software, apps, or upgrades, including personal computers, tablets, virtual desktop clients, and.

Atlanta, Georgia, United States

✦ Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. ✦ Manage and resolve all escalated Service Desk incoming phone calls, emails, and tickets received while maintaining a high degree of professionalism and attention to Customer Service Excellence. ✦ Documents, maintains, upgrades, or replaces hardware and.

 Apply understanding and knowledge of information systems products and services to assist customers on technical matters.  Type and enter information into a database while a customer is speaking.  Recognize customer's problems that should be escalated to the next level for resolution following established protocols.  Maintain up-to-date knowledge of.

Greater Atlanta Area

 Responsible for a variety of desktop and helpdesk support functions across the Kaiser network. Proficiently managing large-scale projects including bulk shipments and inventory. Managing and auditing projects via ticketing system, providing work orders and incident reports. Providing excellent customer service to stakeholders through regular.

Information Technology

Associate'S Degree, Computer Science

Activities and Societies: Track and Field Team