Consult on large scale financial and operational decisions.● Conceptualized fiscal plan with co-owners to allow for 100% staff retention through COVID-19.● Collaborated with co-owners and management teams to create a business management plan that has resulted in 18 months of positive equity gains.● Implemented business management plan that allowed for diversification to increase revenue and business leads.● Collaborate with co-owners to redesign website, maximize SEO, and calculate page views and bounce rate on a revolving basis.● Drove employee satisfaction initiative with resulted in increased productivity, yearly bonuses, and continuing education for employees.

Consult on large scale financial and operational decisions.● Conceptualized fiscal plan with co-owners to allow for 100% staff retention through COVID-19.● Collaborated with co-owners and management teams to create a business management plan that has resulted in 18 months of positive equity gains.● Implemented business management plan that allowed for diversification to increase revenue and business leads.● Collaborate with co-owners to redesign website, maximize SEO, and calculate page views and bounce rate on a revolving basis.● Drove employee satisfaction initiative with resulted in increased productivity, yearly bonuses, and continuing education for employees.

Conceptualize, map, implement, and revise treatment plans as well as compliance with legal requirements.● Directed a 110 person caseload using change management principles.● Routinely engaged in cross-functional team leadership in managing case plans and progress. ● Built and maintained partnerships and relationships with multiple stakeholders.● Mentored and coached clients in various stages of supervision with a 93% Success rate.● Effectively explained technical aspects to multiple non-technical stakeholders.● Earned multiple merit based promotions during tenure

Schedule, monitor, and complete complex multi-step procedures with minimal supervision while keeping detailed documentation and communicating with multiple stakeholders.● Trained and evaluated 3 incoming technical staff members on technical and company procedure as well as training staff in software use.● Managed resources and inventory● Served in interim team supervisor until leaving company.● Built lasting relationships with clients through excellent communication and customer service practices.● Earned regular merit based raises.

Schedule, monitor, and complete complex multi-step procedures with minimal supervision while keeping detailed documentation and communicating with multiple stakeholders.● Trained and evaluated 2 incoming technical staff members on technical and company procedure as well as training staff in software use.● Managed resources and inventory● Built lasting relationships with clients through excellent communication and customer service practices.● Earned regular merit based raises.

Schedule, monitor, and complete complex multi-step procedures with minimal supervision while keeping detailed documentation and communicating with multiple stakeholders.● Managed resources and inventory● Built lasting relationships with clients through excellent communication and customer service practices.● Earned regular merit based raises.