Ashur Shamon Email & Phone Number

Toronto, Ontario, Canada

• Manage the Professional Services business including 15 direct employees.
• Report to Director and CEO with full accountability for profits and losses.
• Plan annual and monthly forecasts with measurable, quarterly goals based on data-driven results.
• Coordinate Leadership team in reaching revenue goals and company-wide objectives.
• Spearhead client projects by consulting, planning, customizing, implementing, and training.
• Oversee all budgeting, hiring, training, and employee growth efforts.

Toronto, Canada Area

- Act as a mentor and stake holder across the company. Motivate and Inspire!- Work with the Product Managers and other stake holders to strategically steer the vision of our SaaS platform.- Kanban, Agile, Retrospectives, JIRA.- Provide technical and business expertise to our teams and ensure that best practices are applied.- Help the Senior Manager of.

Toronto, Ontario, Canada

- Investigate and handle critical cases and interface with other departments for case resolution.- Provide analysis and reporting of overall work flow and staff productivity including KPI’s.- Listen to inbound/outbound calls in order to determine progress of individual agents.- Recommend, develop, and improve processes to maintain the highest level of.

Toronto, Ontario, Canada

- Act as a point of contact and respond to incidents reported through internal and external sources- Analyze, validate, and attempt to replicate issues whenever possible- Generate trouble tickets for issue reporting and assign to the appropriate work group- Offer feedback into gaps in processes/tools with opportunity for development- Provide weekly reports.