Over all responsibility of IT Infra of Oyo. It includes setting up call centers in-house & out sourced, setup new offices, new projects, handling Dialer services, vendor/partner management, handling huge IT team etc.

IT Infrastructure planning, implementation of new technology, IT strategy, 300 users IT support, ensure maximum up time of IT systems providing to business .Managing 05 offices IT connected on MPLS link to main Zonal office , Delhi with a team of 06 II-engineers admins. I have to make sure maximum available up time of applications, Internet, Data, IT services.

I had to taking care of all types of IT related customers complain onsite. It includes all type of hardware, OS, software, Virus related problems clients. I had to provide solution of the hardware, software, network, internet and virus related issues.I had to attend HP Presario/Pavilion desktops complains logged in HP call centre, which is owned by Company on customer site.Assembled and updating of hardware of new Desktops, laptops and Servers (HP, IBM, DELL etc.). Attending Severs (DELL/IBM/HP) hardware problems and giving prompt solution, configuration of servers as per client requirement as per our SLA.Attending and solving all types of desktops and Laptops hardware problems.End Users Support for All Hardware and Software related Problems under AMC of my company.. Deployment and administration of servers like DC, ADC, and File server, with complete OS (Windows2000 server & Windows2003) Print Server etc.Projects and Achievements: - One great project in Indian Air Force was completed. In this IT major like TCS, Microsoft, HP and REDINGTON worked under one roof. The setup of IMMOLS their material management system centrally and in complete in intranet work. I am responsible for IT Infrastructure setup. In this I setup Network with HP sever in RAID and some where in Windows Clustering with External storage. Certificate for the best performance in 2007 by Ma Foi for best IT support.Rewarded for the Best field Engineer of the Month December, in All India by the Country Consumer Support Manger Mr. Vinayagamurthy from HP.Merit Certificate for Technical and Soft-Skill training provided by HP on behalf of Redington India Ltd.