Professional SynopsisA dynamic professional with nearly 11 years of experience in the areas of Manufacturing, Sales, Marketing Management Operations Management, Customer Delivery Service and Team Management. Presently working with Neulife Nutrition India Pvt. Ltd, as a Regional Manager (Operations – North). Deftness in handling overall functioning of processes & implementing processes in line with the pre-set guidelines. Possess a broad idea about the marketing strategies of the competitor. Demonstrated proficiency in handling internal systems like Customer Relationship. Deft in coordinating with different departments/functions to ensure customer satisfaction and problem resolution. Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Skilled in spearheading sales teams to achieve bottom-line objectives with proven abilities in assessing and tailoring business development programmes. Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management & effective crisis management. Areas of Expertise Operations Management  Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation. Preparing various weekly/monthly MIS reports pertaining to process and productivity. Setting up targets, SOP & SLA. Managing the performance of sales team to ensure efficiency in business operations. Monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets.  Streamlining efforts for attainment of short and long term goals of the company taking into care the mission and vision. Managing the Staff retention with various Motivational ideas.