As an accomplished Operations Manager with AFBP and extensive experience in the customer supportservice domain, I bring a proven track record of driving operational excellence and fostering high-performance teams. Currently, I lead pivotal initiatives at Amazon, including the successful pilot launch ofthe SNR Phones skill, where I mobilized over 120 associates and 4 team managers across multiple locations.My role involves collaborating with offshore, training, and WFM leaders to ensure seamless integration of15+ SMEs for real-time support, achieving remarkable early network favorability with 30% of the teamattaining top performance metrics.Holding an MBA from the prestigious Indian Institute of Management Calcutta, I combine strategic acumenwith hands-on experience to excel in operational management. I spearhead the development of real-timemonitoring dashboards, deliver actionable insights through daily interval miss reports, and drive efficiencyimprovements by 15% through streamlined processes. My leadership extends to managing a team of 140+customer service representatives and 6 team managers, consistently delivering on over 10 productivity andquality metrics.My expertise encompasses strategic operations management, KPI monitoring, process optimization, andresource allocation, all underpinned by a commitment to enhancing service delivery and achievingoperational excellence. I am passionate about leveraging my skills to contribute to dynamic organizationsand am actively seeking new opportunities to apply my experience in strategic and leadership roles.For collaboration or to discuss potential opportunities, please reach out to me at jadhavashutosh511@gmail.com.