Zonal Technical Manager At Tctl (Vil Project)
Current- Responsible for maintaining NWA as per circle target.- Handling a team of 14 Engineers and taking care of 3 states Meghalaya, Tripura, Mizoram, and Silchar.- Close coordination with IP/RF/Surveillance NOC team for site down/outage cases.- Responsible for Material tracking with the logistics team.- Timely meeting with various IP Team for the closure of issues within TAT to improve the network uptime.- Coordination with SNOC for timely troubleshooting of Active issues to improve uptime and reduceMTTR.- Coordination with Fiber Team and TX team for resolution of Fiber cuts within TAT for reduction ofan outage.- Coordination with the project team for the new rollout of sites in Zone.- Responsible for all kinds of Upgrades in-network for BSS and M/W and Fiber as per the Network Planning team.- Responsible for Quality related KPI’s such as Call Drop, TCH Blocking, and rectification of quality-related alarms in the network of Zone.- Responsible for handling customer complaints in Zone and interaction with the Zonal Sale Team for faster resolution of complaints to give better customer experience.- Taking care of Spare Management of Zone.- Responsible for cost reduction and cost control controlling activities for Zone in coordination with thecircle team.