Ashutosh Sharma Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad Area, India

Gurgaon, India

• Serve as the first point of escalation for any Support Delivery related matters in the region.
• Lead the work on various individually assigned projects and provide deliverables within assigned timelines.
• Liaise with management and other internal teams to further enhance the existing processes, monitor process metrics and enforce necessary changes in the region.
• Ensure team policies and procedures are outlined and up-to-date, to be followed by the whole team and contribute to creating and expanding existing processes.
• Run reports; perform analysis to measure team’s performance against the specified KPIs and influence individuals to meet targets, and objectives.
• Assist higher management with Personnel and Talent management by contributing to Recruit, Train, Onboard and Mentor the team representatives.

Gurgaon, India

Gurgaon, India

• In addition to the previously acquired Support delivery responsibilities, I was accountable for the below as well under this role:-
• Being a senior member of the team, assist other representatives on the team on critical and complicated issues and see them to closure with full efficiency.
• Be the main point of contact for new hires’ training, on-boarding and other activities.
• Design and execute the on-boarding plan for the new members on the team to get them up to speed with the teams’ guidelines and support procedures within a desired time frame.
• Regularly catch-up with the higher management to understand their expectations from the team and process modules and liaise with the responsible stakeholders to provide deliverables.

Gurgaon, India

• S&P Capital IQ is a multinational financial information provider headquartered in New York City, United States, and a division of McGraw Hill Financial. My role here comprises of the following responsibilities:-
• Serve as a technical escalation point to global clients for various S&P Capital IQ products (like Office plug-ins, Real-Time application, etc.).
• Interact with other internal teams like QA, Product Development, Product Management, etc., for Defect Management, Enhancement Requests and other underlying roles.
• Assist Account and Relationship management teams with Client deployments and technical issues in accordance with the established processes.
• Support and maintain Skytap, which provide cloud-based development and test environments (as EaaS).
• Perform functional testing as well as UATs for the already established or new releases of the product(s).

Chandigarh Area, India

• As a Product Support Consultant (L2 Support), following were the roles and responsibilities of my job function:-
• Implement, Install, Support and Upgrade Applications with SDLC procedures (both Licensed and SaaS); with complete accuracy of Sync in Test and Production Environments.
• Handling the escalated/critical incidents coming from L1 Support group.
• Problem/Change/Enhancement Request handling on urgency basis and reporting them to the Development Team.
• Working on XML configuration of code and checking integration of applications with ERP systems (like SAP, CODA, etc.) as per requirement as well as managing and maintaining live database systems (Oracle/SQL Server).

Chandigarh Area, India

Basware provides open, secure, cloud-based purchase-to-pay and e-invoicing solutions to organizations of all sizes, resulting in greater efficiency in procurement, accounts payable and accounts receivable. Companies across all industries, from small businesses to corporate giants use Basware solutions to drive sustainable cost savings, proactive insight to.

Bachelor Of Technology (B.Tech.), Computer Science

Intermediate, Science Stream (Pcm)

Matriculation