Ashvin Hardowar Email & Phone Number

Australia

▶︎ Fast paced role where I play a crucial role in managing the commercial relationship with third-party suppliers, ensuring seamless alignment with supply and install contracts. Collaborating with the DER Partner Management Lead, I contribute to project success through comprehensive support and meticulous documentation. Typical role duties include:· Operate power control/monitoring on diverse renewable projects.· Report weekly on asset performance, controlled energy, and track against KPIs.· Provide monthly reports on expenditure, schedules, risks, and forecasts.· Create and maintain high-level service SOPs for operational improvement.· Capture and communicate internal lessons learned and external best practices.· Collaborate with other departments to problem-solve and mitigate project risks.· Conduct monthly site visits, reporting on safety, hazards, and risks.· Efficiently communicate with clients, ensuring adherence to SLAs and SOPs.· Manage and optimise document management and filing systems.· Coordinate project timelines with suppliers, acting as the main point of contact.· Submit and request Purchase Orders, Purchase Requisitions, and invoices.

Perth, Australia

▶︎ As a Senior Business Specialist at Synergy, I played a pivotal role in promoting the Synergy brand and ensuring unwavering loyalty. Through effective communication channels, both internal and external, I actively supported Synergy's strategic vision of redefining energy retailing across the entire value chain. Work scopes included:· Led, managed, and coordinated a team of up to 25 across the business operations center.· Ensured exceptional service delivery in line with Synergy policies, procedures, and business goals.· Resolved complex enquiries, including large account enquiries escalated from Key Account Managers.· Identified gaps in business processes and implemented SOPs to mitigate risks.· Organised training and monitored staff progression, ensuring operational efficiency.· Reported on breaches, feedback, and overall business performance.· Played a pivotal role in business improvement projects to optimise operations.· Cleansed, enriched, and updated internal business systems, including SAP CRM and Sales Force.· Attended meetings with a range of business stakeholders and provided crucial support.

▶︎ During my tenure as a Digital CX Analyst on secondment, I played a pivotal role in enhancing customer experience through detailed analysis and collaboration with the Digital team. My responsibilities involved scrutinising diverse trends, identifying issues across existing platforms, and compiling valuable customer recommendations. Through the creation of strategic briefs, I actively contributed to the optimisation of web platforms, aiming to elevate the overall customer experience.

Perth, Australia

▶︎ As a Marketing Consultant on secondment at Synergy, I spearheaded the Annual Review Products and Pricing (ARPP) Project in close collaboration with the Marketing team. This strategic initiative involved a comprehensive analysis of impacted processes within the organisation and the implementation of effective change management strategies. Utilising Agile methodologies, I facilitated the prioritisation of key project elements, working collaboratively to develop concept papers that ensured the capture of all essential information for project completion. Notably, I achieved success in implementing price and product changes within the established timeframe and budget, showcasing my commitment to delivering impactful outcomes.

▶︎ Role duties as per position as Senior Business Specialist with lesser responsibility.

▶︎ I played a pivotal role in enhancing the Synergy brand and ensuring unwavering loyalty through various communication channels to both internal and external stakeholders from the business center. Dedicated to supporting Synergy’s strategic vision of redefining energy retailing across the full value chain, I actively contributed to fostering positive relationships with key stakeholders. My responsibilities included efficient communication with clients, resolution of complex inquiries, and the development and implementation of Standard Operation Procedures (SOPs) to mitigate risks and improve overall business performance.

▶︎ I spearheaded business development initiatives with a focus on acquiring and converting new clients. In this multifaceted role, I conducted strategic marketing, created compelling sales proposals, and diligently reported on key performance indicators. My responsibilities extended to maintaining robust relationships with existing accounts, serving as a vital liaison between the technical team and clients, and collaborating with senior management and stakeholders. With a proactive approach, I made outbound calls, identified market trends, and leveraged my technical knowledge to formulate effective business development plans and B2B sales strategies.

Master Of Business Administration / Master Of Science (Mineral And Energy Economics), Business And Science

Bachelor Degree, Digital Communication And Media/Multimedia

Advanced Diploma, Digital Communication And Media/Multimedia