I am a seasoned Senior Project & Business Specialist based in Perth, WA. With a rich background in project coordination, strategic problem-solving, and cross-functional collaboration, I have demonstrated a consistent ability to optimise business operations, streamline processes, and ensure compliance with industry standards. My leadership experience includes successfully managing high-performing teams, implementing improvement initiatives, and achieving key performance indicators.In my current role as a Project Delivery Specialist at Synergy, I play a pivotal role in managing the commercial relationship with third-party suppliers, ensuring alignment with supply and install contracts. I excel in operating power control/monitoring on multiple renewable projects, reporting on asset performance, and maintaining high-level service detailed Standard Operation Procedures (SOPs) to improve operations. My commitment to excellence is reflected in my achievements, including spearheading improvements that led to the team's NPS KPI exceeding business requirements.My extensive career history includes leadership roles such as Senior Business Specialist and Digital CX Analyst, where I consistently delivered exceptional results and received recognition for successful collaborations and project launches. Beyond my professional endeavours, I am adept at utilising various technology systems to enhance operational efficiency.