"'It is not enough to do your best; you must know what to do, and then do your best.' - W. Edwards Deming.This principle guides my approach to customer service and process improvement. Understanding the right strategies and implementing them with dedication ensures that I not only meet but exceed expectations, delivering exceptional support and continuous enhancements."With a robust foundation in customer service and a PGDM in Services Excellence, my journey has evolved into a pivotal role at Carestream Dental, focusing on application support and problem-solving. Our team excels in driving user satisfaction and optimizing operational workflows, ensuring high-quality experiences for dental professionals.Previously, as a Customer Sales and Service Associate at Emirates, I honed my analytical skills and communication abilities, contributing to the seamless execution of airline reservations and ticketing. I'm committed to leveraging these competencies to facilitate digital transformation within the dental healthcare industry.Skilled in MS Excel, MS PowerPoint, MS Word, and SQL. Strong professional with expertise in customer support, handling escalations, and process improvements. Proficient in preparing BRD, Test Cases, and managing UAT. Experienced in managing stakeholders and implementing operational processes. Proactive and a natural problem solver.When not at work, I love spending time with my toddlers, listening to the fascinating perspectives they have to share.I would love to hear from you! Please feel free to message me on LinkedIn anytime.
