• Engage with all levels of the business and stakeholders to gain insights into their business requirements and the specific inquiries they hope to address using data.• Develop/Write complex SQL queries using joins clauses, subqueries, aggregations and Python scripts to pull and process data from various business services relevant to the requirements.• Monitor and maintain ETL processes, a centralised data warehouse integration in Teradata SQL for various business analysis and reporting functions.• Visualise and furnish insights to improve business processes, product design and development of Juniper products and software. • Help with data requests and investigate data quality issues to determine their root cause and develop solutions to prevent them.Results:• Created 40+ interactive Tableau and Power BI dashboards for tracking new features development, software usage and quality, product testing KPIs and common bugs to improve Juniper's products, services, and customer support.• Developed automated dashboards that saved Juniper's product test engineering team 10 hours per week in debugging effort.• Created software quality curves using Tableau for Juniper customers, providing detailed insights into potential software upgrades.

• Collaborated on integrating and monitoring of diverse tools within the realm of customer experience management and network performance.• Extracted meaningful data from network dumps to assess network performance, and customer experience by measuring various network and customer experience KPIs.• Queried flat files, network data, developed database objects, including aggregate tables, materialised views using Microsoft SQL Server.• Worked on SAP Business Objects and Power BI for network/customer experience KPI reports.• Built stories and interactive self-serve dashboards to monitor and understand key KPIs and customer usage metrics in Tableau and Power BI as per projects.• Worked with project managers, quality assurance teams to resolve any data quality issues or technical issues within the customer experience and network monitoring data space for the Telco.