Ashwinderpal Singh Dulku Email & Phone Number

San Jose, California, United States

Malaysia

* Designing and implementing an overall risk management process for the organization, which includes an analysis of the financial impact on the company when risks occur*Onboarding and working to intergrated 3rd party fraud prevention & KYC tools with internal product enginerring team *Ensuring and managing companies' Nacha rate to ensure compliance with.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

*Leading a team of risk specialists that deal with various aspects of Risk & Compliance, including KYC,ATO, AML & Cybercrime * Designing and implementing an overall risk management process for the organization, which includes an analysis of the financial impact on the company when risks occur*Working cross-functionally with various departments including.

Serving as a bridge between the sales team, customer service, and Merchant to ensure client satisfactionDealing with Merchant complaints and disputes to ensure a smooth renewal process and ensuring company revenue stream is not disrupted by attritionReaching out to existing clients to pitch renewals and negotiate with clients that need to restructure their.

Brought forth excellent negotiation skills and a business-savvy attitude.Continually worked to enhance my set of communication skills and strategies.Organized and prioritized work to complete assignments in a timely, efficient manner.Worked well independently and on a team to solve problems.Consistently hit sales targets for the past 6 months. 15 -25 won.

Malaysia

-Conducting large loss analysis on merchant accounts on behalf of team leads to indetify root cause and provide possible best practice solution to prevent reoccurance -Assisting with SLA management to ensure that Team mates are meeting required KPI-Working on Escalations to review high risk and potential fraudulent accounts submitted by.

Petaling Jaya, Selangor, Malaysia

-Reviewing small merchant accounts to asses level of risk or fraud if present -Placing limitations to mitigate possible risk present on account & subsequently review limited accounts by sorting through documents requested by Paypal-Conducting KYB & KYC on account to further understand business model and ensure business meet Paypal's policies -Perform.

Petaling Jaya, Selangor, Malaysia

• Job Roles
• Reviewing Spoof claims raised by users to determine authenticity of such claim
• Identifying fraud trends related to buyer abuse and account takeover situations
• Providing and authorizing refunds via Department GL to buyer in cases of seller protection being in place
• Dealing with Merchants or Account managers to assist buyer void or remove authorizations placed on credit cards in cases of double payments or payment holds
• Placing limitations on accounts if Account take over or spoof malware situations have occurred

Selangor, Malaysia

• As a Mass Market Segment Agent
• Assisting and dealing with clients request and assuring clients needs are met
• Assisting clients to better understand products of the bank and also advising on how best to utilize the benefits of the product
• Assuring clients inquiry and request are handled in a timely and efficient manner As a Priority Segment Agent
• Assuring clients inquiry and request are handled in a timely and efficient manner
• Liaising with all teams involved to ensure a smooth resolution to clients problems