Ashwin Krishnakumar Email & Phone Number

Chennai, Tn, In

Toronto, Ontario, Canada

- Analyzed fraud cases from various sources to determine if the victim will be reimbursed or held liable.- Thoroughly investigated cases on a daily basis by contacting victims, retrieving documentary evidence, and utilizing knowledge, experience, and sound judgment to form a conclusion.- Handled various complex scams, account takeovers and true-name fraud cases, and made precise decisions on referring customers to Divestitures through the risk control matrix.- Advised clients on identity theft protection and managed escalations promptly.- Worked with various partners such as Client care and Fraud strategy to analyze and provide feedback and updates on cases.- Reviewed cases and profiles to identify suspicious fraud trends and communicated them to internal partners.- Ensured compliance with company procedures and prioritized customer loyalty through service excellence.- Utilized advanced knowledge of tools and applications for investigations to enable sound decision making.- Developed an internal checklist to manage client conversations and achieved 0% error rates.- Participated in multiple pilot projects to improve team efficiency and trained new hires through jobshadowing.

Toronto, Ontario, Canada

- Resolved complex problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and payments referred by internal and external sources (law enforcement, other financial institutions, credit bureaus, etc.).- Conducted thorough transaction monitoring and investigations to minimize fraud losses while ensuring exceptional client service.- Maintained expertise in VISA products and fraud detection procedures to uphold confidentiality and utilize up-to-date methods.- Identified and communicated emerging fraud trends to senior management, contributing to proactive fraud prevention strategies.- Utilized strong decision-making skills to prevent fraud by closing or declining VISA applications based on documentation.- Supported team objectives through active participation in special projects, meetings, and delegated activities.- Facilitated effective communication and collaboration with internal and external stakeholders to address potential fraud indicators.- Educated clients on fraud prevention measures to safeguard both their interests and the bank's integrity.

Toronto, Ontario, Canada

- Cultivated high-quality, service-oriented client relationships to offer debt resolution solutions and prevent further delinquencies.- Ensured clear comprehension of contractual terms, addressed inquiries, and provided additional information as needed to achieve mutually satisfactory arrangements.- Applied problem-solving skills to balance client needs, address financial issues while minimizing overall risk to CIBC.- Provided exceptional client service remotely, adhering to organizational policies.- Conducted financial assessments, including income, expenses, and credit reports, and recommended debt consolidation solutions.- Processed deferral requests, conducted electronic transactions, and negotiated payment arrangementswithin FDCPA guidelines.- Facilitated training for new hires through call shadowing and Q&A sessions.

Chennai, Tamil Nadu, India

- Collaborated in a 6-member internal audit team to generate financial reports ensuring adherence to statutoryand regulatory standards.- Analyzed accounting records, interpreted financial data, and reconciled reports.- Conducted process analysis, promptly communicating recommendations to management.- Executed journal entries and rectified accounting discrepancies by identifying and addressing root causes.

Chennai, Tamil Nadu, India

- Prepared 23 expatriate client returns weekly, ensuring compliance with UK tax laws.- Developed Excel macros for efficient tax equalization report preparation.- Conducted comprehensive financial data analysis for accurate return preparation.- Maintained meticulous tax filing documentation for audits, emphasizing attention to detail.

Post Graduate Diploma, Marketing - Corporate Account Management, 4.0

Courses: Solution Selling Case Analysis and Marketing Metrics Digital Marketing Strategies Strategic CRM B2B Marketing Account Management.

Post Graduate Diploma, Financial Planning And Services, 3.20

Courses: Accounting for Managerial Decision Making Tax Planning Estate Planning & Risk Management Retirement Financial Planning CSC 1 & 2.

Bachelor Of Commerce (B.Com.), Accounting And Finance, 8.04

Business/Commerce, General