Handled around 70 SMB accounts for US regionManaged full implementation cycle covering kick-off calls to understand business requirements, addressedcustomer pain points, setup customizations and automationsImplemented 35+ accounts and helping customers get the best value out of CRMNurtured and identified customer accounts to reduce churn rate by engaging with likely to churn customersCollaborated with product and engineering teams with innovative feature requests.Maintained accurate documentation to meet programme requirements and contractual obligations.

Handled technical issues associated with CRM users(Internal and Customers) such as admin and user related issues. Educating users on security through SamL IDPAddressed and resolved SLA issues promptly.Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.Provided clear and concise step-by-step technical support to guide clients.Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.Helped customers set up new systems, applications and software.Asked customers targeted questions throughout troubleshooting to determine smart solutions.Designed and perfected data recovery strategies to manage unexpected data loss or theft.Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.Used support tickets to track and speed up incidents.Validation of domains and handling dispute casesConfiguration of Multi-factor authentication through One-Auth application for user accountsAPI operations: Custom modification of the existing API's to meet technical requirements of the user.

Worked for a Canadian process - Bell Canada as a sales consultantBuilding rapport with customer which will result in great customer experienceLearning key aspects of the product to become a product expert.Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs andrequirements.Built rapport with customers through courteous and professional communications.Performed well at quality assurance evaluations by continuously actioning performance feedback to drivepersonal improvement.Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.Processed and issued product orders and service upgrades for customers.