Asia Mitchell Email and Phone Number

Addresses more complex escalated customer requests and transactions or escalates with recommendations.Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.Conducts independent analysis and assessment to resolve strategic issues.Builds effective relationships with internal/external stakeholdersBreaks down strategic problems, and analyzes data and information to provide insights and recommendations.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Participates in deal closing events to ensure conditions and funding requirements have been met.Analyzes the credit documentation to the credit approval, structures the loan parameters on the lending system and communicates deal information to deal stakeholders.Tracks and monitors credit, legal and compliance documentation/collateral and participates in the follow up and escalation process when issues are identified.Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests.Manages customer documentation to ensure that records are maintained in a proper manner.Investigates and addresses customer services issues according to established parameters, referring or escalating as required.Collaborates with internal and external stakeholders to deliver on business objectives.Analyzes data and information to provide insights and recommendations.Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.

-Prepares and reviews loan documentation for high funding loans, renewal increases, and rollovers while providing support to a variety of tasks related to the loan process- Analyzes and advise legal loan documentation for operational feasibility, optimal execution mechanics, regulatory requirements, mitigation of operational and fraud risk- Applied judgment when interpreting data, preparing reports, and presenting findings to management- Resolves escalation of all inquiries and complex operational issues related to loan documentation- Minimizes risk to the bank through a solid understanding of procedural requirements- Ensures commitment fees are processed in TLM system to ensure proper cash match has occurred during cash settlement process- Provides solutions to reduce errors and to adhere to audit and control policies.- Driving compliance with applicable laws, rules, and regulations, while applying sound and ethical judgment regarding adhering to policy.- Identify opportunities to improve client experience and scheduling efficiency.- Participates in projects and provide valuable input with various working groups created to enhance performance and efficiency.- Demonstrates an understanding of the loan documentation processes to identify policy gap and formulate policies to supportstreamlining of related work processes.

- Resolves health care professionals' questions and issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in line with IRS guidelines - Works in partnership with an assigned group of internal business partners ultimately increasing higher customer retention, market share, and revenue - Assess and resolve escalated issues with resolution rate of 95% + without management intervention and within agreed upon service level guidelines - Resolve payroll discrepancies by collecting data, analyzing information and coordinating with internal partners in order to retain customers - Calculate pay and deductions for manual payments (checks, wires, and EFT's) in relation to missing hours, pay advances, and refunds for Healthcare Professionals - Resolve payroll discrepancies by collecting, researching, and analyzing information in PeopleSoft, Great Plains, AMIE, SBDEV and COVEO - Process reimbursements for Healthcare Professionals in PeopleSoft, and ensure company and IRS guidelines are followed - Create Earnings Overpayment Packages for Payroll, and communicates the deductions to Sales and the Healthcare Professionals - Facilitate proactive TouchPoint calls to HealthCare Professionals (HPs) in order to educate on the most up-to-date timekeeping and payroll processes - Provide Healthcare Professionals with the proper forms needed to set up tax and direct deposit information - Explain complex payroll issues over the phone using current federal and state laws as a guide in order raise customer awareness - Communicate specifics on how to complete the electronic time and reimbursement systems and how to review hours received

- Develop a deep understanding of business strategies, products, services, and risk profile.- Adhere to and comply with all applicable, federal and state laws, regulations and guidance, including those related to AML/BSA as well as adhering to company policies, procedures and client requirements.- Interpret and implement client operating policies regarding financial data.- Achieved monthly performance-based metrics from serving as Funding Analyst subject matter expert in validating tasks.- Identified and assesses the impact of the changing regulatory environment on business objectives and risk appetite. -Analyzed data to proactively identify risks and trends and provide insights that support internal customers in decision making. - Provided document support by managing incoming and outgoing forms and information both manually and through various systems. -Ensure independent escalation of risk management gaps, issues, and concerns when appropriate.- Evaluate and monitor transactional activity to assess potential suspicious activity.- Provides production support for core applications that support business needs- Coordinated preparation of audit and exam deliverables - Coordinated team meetings to provide status updates to colleagues and leadership - Identified, documented, and corrected errors with loan documentation and the loan process - Identified opportunities to improve risk management practices and develop solutions to perfect risk management and eliminate waste. - Reviewed legal contracts and loan documents to ensure documents and processes aligned with regulatory requirements and policies - Advanced knowledge of REG CC, REG D, REG E, REG T, REG W, and UDAP/UDAAP - Knowledge of federal laws, rules, and regulations such as CRA, SCRA, FCRA,

- Developed and shared internal strategies amongst peers in order to remain compliant and not violate any regulatory rules or laws - Managed a wide variety of transactions including check cashing, deposits, transfers and withdrawals - Analyzed fraud mitigation and adhered to established operational policies and procedures, in order to remain compliant. - Identified potential compliance issues and implemented compliance risk management activities to help peers understand regulatory rules and laws - Executed enhanced verification to clear fraud concerns for our customers - Advanced knowledge of REG CC, REG E, REG T, REC Z, and UDAP/UDAAP - Collaborated with leaders and peers in a continuously improving environment - Obtained and analyzed information in order to remain compliant under regulatory rules and laws - Advanced knowledge of compliance laws, regulations, and regulatory expectations - Demonstrated the ability to evaluate risk and make recommendations - Reviewed legal contracts and materials to ensure documents and processes aligned with regulatory requirements and policies - Successfully executed policies and procedures - Resolved customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

• Collaborated with leadership team to administer orientation activities for new hires.• Corresponded with licensing board, hospitals, certification agencies, etc to resolve any issues.• Ensured and maintained overall accuracy of credentialing database.• Reviewed and entered demographic information in online MHR system• Demonstrated verbal and written ability to communicate effectively and professionally acrossdisciplines and with a variety of people• Demonstrated the ability to influence and coach others• Effectively recruited and screened potential candidates• Consulted with leadership team on strategic planning• Supported the development and implementation of HR initiatives and systems

- Oversaw daily operations by supervising staff and activities to promote a safe and productive work environment. - Met strict deadlines by delegating tasks and cultivating staff partnerships - Face to face interactions where I had to present services and educate customers on new practices - Identified and assessed customers’ needs. - Relayed information regarding new policies and procedures

• Performed underwriting for new and existing loan customers• Approved or declined new loan requests of renewals in accordance with company policy• Received loan payments and posted to customers’ accounts• Maintained cash drawer accuracy and security• Made frequent outbound calls to delinquent account holders• Performed collection activities on delinquent accounts• Remained compliant by ensuring accuracy and quality assurance standards• Worked cross functionally with staff of 20+ to ensure company's needs were met• Remained complaint for the safety of our customers and myself

- Offered Tier II level technical support to 500+ Century Link subscribers by actively listening to concerns and providing tailored recommendations to uphold a positive customer experience. - Served as liaison between various departments within Century Link to ensure swift resolution of various technical and billing concerns. - Handled 60+ calls per day - Handled customer inquiries both over the phone and by email. Researched required information using available resources. - Managed and resolved customer complaints. - Directed calls to appropriate individuals and departments - Provided customers with excellent customer service and product knowledge.