* Established L.L.C. company name taking important brand values and culture into consideration (Water Goddess, L.L.C. also known as: H2OGDS)* Commissioned artist to bring to life logo I desired depicting a vibrant, confident, & adventurous woman* Trademarked logo via U.S.P.T.O.* Selected company to align with to distribute garments/products* Built/designed e-Commerce (Shopify) website for company* Designed stylized garments via Photoshop for T-shirts, tank tops, & swimsuit cover-ups* Selected book bags, water bottles, and towels which would serve as peripherals to the wearable garments* Communicate with distribution company to ensure orders are sent promptly and accurately by reviewing back of the house details via the website* Building out Water Goddess' Youtube presence by editing travel footage into "slices of life"* Currently in the patenting process via U.S.P.T.O. for a one-of-a-kind swimsuit* Was selected designer featured on runway alongside brands like Lane Bryant, Eloquii, and Modcloth during Miami Curves Week in 2018* Re-certified in First Aid/C.P.R./A.E.D. and joined Sunsational Swim School to be able to be insured while training children and or adults how to swim to help those who enjoy being near the water, feel more comfortable and confident navigating in it* Created a video ad and a website to house it in order to promote the opportunity for swim lessons: ( https://asiaonthego.wixsite.com/swimwithh2ogds )

* Fielding and placing live calls to conduct sales on behalf of 150 Bark Busters Home Dog Training offices throughout the United States and Canada* Answering any detailed inquiries the potential clients have about the at-home training experience via remote office* Updating the Google Calendar for 150 trainers when closing bookings and or processing rescheduled appointments* Communicating with the administrative team regarding any next day bookings * Emailing the trainers directly to advise them of any specific, one off client requests or inquiries* Assisting co-workers with their sales calls when they are out of office*De-escalation when necessary and provide reassurance for clients who have had less than desirable training experiences with other training organizations* Using Balto, Microsoft Teams, and Sales Force systems to navigate scripting, process bookings, and conducting communication with management, administration, and fellow sales representatives

My role required me to train up to 20 new hires simultaneously for a five week long class, five days a week. I trained the agents to properly navigate the contact center experience. My primary responsibilities were to get agents familiarized with the company, product, and standards. In addition, I instruct them through the proper computer system navigation, soft skills, deescalation, and advising agents to be creative in seeking resolutions for our owners. I would also liaise with management weekly to advise as to the class' performance.

* Respond on behalf of Wyndham’s C.E.O. and senior leadership to in-bound letters, e-mails, and or phone calls* Research sales policy concerns and ownership contract details* Liaise between the executives/senior leadership, owners, financial services, title services, and additional departments* Document case work within C.D.C. program* Present final resolution and or render request denials when applicable

* Serviced in-bound calls from the elite Presidential Reserve caliber owners (those who own 1,000,000 points or more)* Assisted with acting as a liaison between the Presidential Reserve owners, RCI, Sales, and The Registry Collection* Work with focus, efficiency, and a high level of professionalism to deliver "white glove service" to the most demanding of seasoned owners

* Receive in-bound calls to assist owners in making reservations* Advising owners as to account policies and strategies* Educate owners as to how to properly utilize their vacation ownership* Offer solid options if primary desired destination is fully booked* Paint with words as to what an owner can expect from both the resorts themselves as well as the surrounding attractions, restaurants, theme parks, spas, beaches, and ski resorts

* Contact guests and owners on marketing package prior to arrival to inquire about guests’ needs* Build a welcome packet to assist guests throughout their stay with menus, discount cards, and attraction details* Make car rental arrangements, book dinner reservations, and prepare any birthday or anniversary surprises* Welcome and meet with guests to go over welcome packet and answer any additional questions * Act as a liaison between restaurant management and guests about menu items, specials, and live musicians* Coordinate with Sales and fellow Marketing team members to confirm and or change tour presentation date and time* Track and document all sales and pending sales of guests via Excel* Assist guests throughout their stay with reservations, attraction tickets, and directions* Inducted into The Circle of Excellence after earning over $1,000,000.00 in net sales during my first two quarters and won the ‘Integrity’ award in the first quarter