Allison Young Email & Phone Number

United States

Columbus, Ohio Metropolitan Area

Columbus, Ohio, United States

• Lead contract renewals for accounts ranging from $1M - $15M annual revenue
• Manage relationship with key life sciences brands utilizing Access for More Patients (AMP) product and services
• Gather, present, and negotiate pricing for new product offerings
• Listen attentively to client feedback; collaborate cross-functionally with product development team, engineering, data analytics, patient services operations team, and leadership to introduce new services
• Deliver engaging and polished presentations that demonstrate value of product and services at quarterly business reviews
• Utilize data to identify insights that show value of program and identify areas for improvement

Columbus, Ohio Area

• Provided technical and relationship guidance during contract negotiations with key account, resulting in multi-year, multimillion-dollar contract execution that increased monthly revenue by 130%
• Led $1.5M revenue driving Payer Initiative for FY21 and contributed heavily in contract execution of a key account that accounted for almost 100% of the Payer business unit revenue goal in FY20
• Collaborated with product, engineering, and project team on enhancements and implementation to ensure success of the project and a smooth transition from implementation to account management
• Created and presented client analytics reporting to demonstrate value of the products and opportunities for growth
• Facilitated quarterly business reviews and on-site client events, including product discovery and user experience research
• Managed several accounts simultaneously, assuming progressive responsibility throughout tenure on the team

Columbus, Ohio Area

• Manage operational intake items for a key Payer account
• Key point of contact internally and externally for issue troubleshooting, communication, and resolution
• Collaborate with internal stakeholders and external business owners to implement new projects and enhancements
• Manage communication with client about provider adoption efforts and marketing materials, including providing language about ePA for client-owned marketing efforts
• Assist implementations team with communication and messaging for key account during any implementation or large project
• Provide demonstrations for clients and their provider networks around ePA and the CoverMyMeds Portal

Columbus, Ohio

• Assist users via phone and chat in troubleshooting a wide variety of issues, including ePA submission, password and login difficulties, account creation, and general questions regarding CoverMyMeds
• Average a 93% in call and chat quality audits; consistently a high performer in both chats and calls
• Utilize problem solving and customer service skills to help create an easy and seamless user experience
• Collaborate with other verticals in order to assist the user and enhance the CoverMyMeds product by fixing issues reported
• Proven flexibility in work schedule and initiative by volunteering for off-hours projects

Columbus, Ohio

• Make outbound calls to pharmacies and prescribers to obtain information to complete and send prior authorizations
• Promote the CoverMyMeds product to potential and current users
• Verify prescribers and users through research and phone calls in order to ensure HIPAA compliancy and privacy standards

Columbus, Ohio Area

Managed acknowledgement and tribute letter process for the Ohio State Medical Center and OSUCCC – James. Collaborated with Advancement colleagues on acknowledgement letter requests for VIP donors, community partner acknowledgments, and many other special projects. Managed the intake, tracking, archiving, and distribution of scholarship thank you letters.

State College, Pennsylvania Area

Responsible for all stewardship processes and systems for the College, including acknowledgement letters, intake and mailing of students' scholarship thank you letters, and setting up meetings between donors and their beneficiaries.Served as key point person for all stewardship processes and endowment related inquiries from the University community.Planned.

University Of Oregon Athletic Department

Researched and wrote athletic related content. Updated website with player bios, articles, and press releases. Selected, edited, and uploaded photos to website for all sports. Created media guides, flip cards, and scouting reports for media using InDesign. Utilized interpersonal skills when assisting members of the media during sporting events. Produced.

University Of Oregon Office Of Development

Reordered and re-filed all expense reports and accounting documents from previous fiscal year for accounting department. Managed office supplies and reorganized supply cabinets for a 30-person office. Assisted in donor cultivation by creating information packets for meetings, generating development directors’ itineraries, and identifying donors in.

Public Relations, Journalism, Communications, With A Business Minor

Activities and Societies: Alpha Chi Omega, Public Relations Student Society of America (PRSSA)

Humanities And International Studies

Activities and Societies: Sports editor for the school newspaper, The Prospect, member of an accelerated learning program called the.