Taylor Simms Email & Phone Number

San Francisco, CA, US

San Francisco, California, United States

San Francisco, California, United States

• Performed patient outreach, program education and enrollment, and device provisioning and shipment resulting in achieved patient conversion rate consistent with industry average.
• Improved implementation processes, identified and prioritized system enhancements producing a simplified experience for patients.
• Revamped internal workflow and optimized handoff to create a smooth inter-team transition.
• Assessed existing new hire training and identified areas needing improvement yielding a more efficient onboarding process.
• Collaborated on the creation of job training, streamlining the prioritization of daily workflow.

San Francisco, CA, United States

• Manage SMB, non-profit and public sectors with an extensive portfolio of products including wireless mobile solutions, SaaS, and IoT to new and existing businesses.
• Recognized as top performer Q4/2019 and Q1/2020 for hitting all benchmarks, Triple Crown Award 2X winner.
• Achieved more than 100% of quota in consecutive months of the new T-Mobile for Business benchmarks for Net SIM.
• Specialize in guiding small businesses through solutions presentations, contract negotiations, aligning products with business needs, and supporting customers during onboarding.

Greater Memphis Area

• Assisted HR management with strengthening and enhancing the company’s HR programs, policies, and processes.
• Maintained personnel files to ensure compliance with record retention policy.
• Analyzed and evaluated pay grades and job descriptions and reviewed internal pay structures.

Memphis, Tennessee

• Delivered excellent customer service, achieving 5 out of 5 customer reviews in the first 30 days.
• Managed interface between logistics and customers using Salesforce to coordinate schedules and execute punctual deliveries.
• Trained new employees on day-to-day operations, purchase contracts and DMV documentation, and Salesforce functionality.

Greater Memphis Area

• Assisted with recruitment using ApplicantStack ATS to provide initial screening of potential candidates; performed pre-employment background screening, scheduled interviews, and maintained employee files and records.
• Proficient in ClearCare home care software – managed client and CareGiver schedules, updated profiles, filled vacant shifts, and managed CareGiver clock in/out.
• Prepared and edited documents including service agreements and client journals, created spreadsheets of client services to aid in invoicing, and supported marketing efforts.