Oversees the daily operations of the housekeeping department to ensure cleanliness, hygiene, and guest satisfaction.- Supervises a team of housekeeping staff, providing guidance, training, and feedback.- Coordinates room assignments, schedules, and workload to optimize efficiency.- Conducts regular inspections to maintain high standards of cleanliness and quality.- Addresses guest complaints and resolves issues promptly.- Manages inventory, orders supplies, and controls expenses.- Implements and enforces departmental policies, procedures, and safety protocols.- Collaborates with other departments to ensure seamless service delivery.- Analyzes performance metrics and implements improvements to increase productivity and guest satisfaction.Key Skills:- Strong leadership and management abilities- Excellent communication and problem-solving skills- Attention to detail and quality focus- Ability to work in a fast-paced environment- Effective time management and organization skills- Knowledge of industry-standard cleaning protocols and procedures

Train housekeepers on cleaning and maintenance tasksOversee staff on a daily basisCheck rooms and common areas, including stairways and lounge areas, for cleanlinessSchedule shifts and arrange for replacements in cases of absenceEstablish and educate staff on cleanliness, tidiness and hygiene standardsMotivate team members and resolve any issues that occur on the jobRespond to customer complaints and special requestsMonitor and replenish cleaning products stock including floor cleaner, bleach and rubber glovesParticipate in large cleaning projects as requiredEnsure compliance with safety and sanitation policies in all areas

- Owns and operates a cloud kitchen, a virtual restaurant with no physical dining space, focusing on food delivery and takeout services.- Develops and implements business strategies to drive growth, revenue, and customer satisfaction.- Oversees menu development, food quality, and presentation.- Manages relationships with food delivery platforms, vendors, and suppliers.- Leads a team of chefs, cooks, and support staff, ensuring efficient operations.- Monitors finances, controlling costs and optimizing profitability.- Ensures compliance with food safety regulations and maintains high standards of hygiene.- Stays up-to-date with industry trends, adapting to changes in consumer preferences and technology.- Continuously evaluates and improves the overall customer experience.

Review arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)Address customer complaints and escalate to Guest Relations Manager when neededRecord information in the logbook dailyEnsure compliance with health and quality standards

Change bed linen and make bedsReplace used towelsSweep and mop floorsVacuum carpetsDust furnitureReplenish bath care products (e.g. soap and shampoo)Restock beverages and food items in the mini-barClean public areas, like corridorsReport any technical issues and maintenance needsAddress guests’ queries (e.g. on additional services)Help guests retrieve lost itemsEnsure all assigned rooms are clean and tidy by the end of the shiftFollow hotel security guidelines

Maintaining common areas neat: sweeping, sorting, washing…Learning how to check rooms.Making sure that rooms meet hotel standards: tidiness, material available…Helping to organize the cleaning service schedule according to the occupancy rate.Supervising and helping with other services: luggage, front office, restaurant…Welcoming clients.Giving advice on visits, tours, touristic places…Guiding clients along their journey.Answering requests with diplomacy.