Asif Pasha Email and Phone Number

New Journey in a different Country, but with the same Dell Family!!

•Engaged in an on-site project with AL Rajhi Bank, the largest Islamic bank globally•Manage project teams consisting of SME’s, Tech Leads, Governance, PMO’s & Analysts both onshore and offshore•Determine requirements, create strategies and negotiate schedules etc.•Drive meetings with SMEs from all areas of the business including: Architects and Leads to seek input from and review Status, resource requirements, timeline and constraints•Interface between the technical teams and… Show more •Engaged in an on-site project with AL Rajhi Bank, the largest Islamic bank globally•Manage project teams consisting of SME’s, Tech Leads, Governance, PMO’s & Analysts both onshore and offshore•Determine requirements, create strategies and negotiate schedules etc.•Drive meetings with SMEs from all areas of the business including: Architects and Leads to seek input from and review Status, resource requirements, timeline and constraints•Interface between the technical teams and Customer•Establish and enforce project governance standards and procedures to ensure that projects align with the organization's strategic goals.•Oversee the entire project portfolio, prioritize projects, and allocate resources appropriately to meet the organization's objectives.•Assist in project planning, including defining project scope, objectives, timelines•Ensure that resources (both human and material) are allocated effectively to achieve project goals and optimize resource utilization.•Provide regular updates and reports on project progress, milestones, and issues to stakeholders and leadership.•Implement quality control measures to ensure that projects meet predefined quality standards.•Establish and maintain standardized project management processes, methodologies, and tools across the organization.•Facilitate communication and collaboration among project stakeholders, including team members, sponsors, and clients.•Handle changes to project scope, objectives, and deliverables and ensure that change requests are properly evaluated and managed.•Ensure that projects adhere to industry standards, regulatory requirements, and company policies.•Identify Key challenges, Risks & issues, gaps in process, communication issues and work with teams for Mitigation/Resolution•Identify opportunities for process improvement within the PMO and contribute to the overall enhancement of project management practices Show less

Tek Systems (Allegis Group): Delivery Manager IT• Deployed at client place Monsanto Pvt Ltd• Delivery Manager IT Infrastructure.• Had dual responsibilities of handling global 24/7 Operations and Service delivery• Manage IT infrastructure environment of more than 7500 servers• Handle Infrastructure operations for windows, Citrix, VMware, Networking, Access Management, Automation tools, Application BMC Remedy team.• Managing global operations• Ensure security… Show more Tek Systems (Allegis Group): Delivery Manager IT• Deployed at client place Monsanto Pvt Ltd• Delivery Manager IT Infrastructure.• Had dual responsibilities of handling global 24/7 Operations and Service delivery• Manage IT infrastructure environment of more than 7500 servers• Handle Infrastructure operations for windows, Citrix, VMware, Networking, Access Management, Automation tools, Application BMC Remedy team.• Managing global operations• Ensure security compliance in accordance with company standards, policies and procedures. Responsible for more than 95% patching compliance on OS platforms• Collaborate with the Head of IT in the identification, development and communication of new technology standards and best practices.• Implemented ITIL for the first time in the company working closely with ITIL Consultant, • Hands on experience of Lean Six Sigma on process improvements and implement various improvements like reduction of resource utilization, Automation.• Find defects and process gaps and come up with a solution for the same• Regular meetings teams to provide inputs on process changes, expectations.• Setup regular meeting with both onshore and offshore teams to discuss about operational issues and discuss SLA metrics, escalations, Projects.Lead and motivate project teams, assigning tasks, resolving conflicts, and ensuring a collaborative and productive team environment. Show less

IBM Indian Pvt Ltd: Server Operations Lead Specialist• Worked as Server Operations Lead Specialist.• Managing Windows, VMware and Citrix Environment• Handling level 1 team• Troubleshoot escalated issues related to windows servers 2000,2003 and 2008• Point of escalation for Incident management, Problem management and RCA • Member of CAB• Administration of Vmware 3.5 and 4.1 environment• Setup performance monitoring, and troubleshooting• Work with clients… Show more IBM Indian Pvt Ltd: Server Operations Lead Specialist• Worked as Server Operations Lead Specialist.• Managing Windows, VMware and Citrix Environment• Handling level 1 team• Troubleshoot escalated issues related to windows servers 2000,2003 and 2008• Point of escalation for Incident management, Problem management and RCA • Member of CAB• Administration of Vmware 3.5 and 4.1 environment• Setup performance monitoring, and troubleshooting• Work with clients on process improvements, SLA management, Change Management• Part of GDF(global delivery framework) implemented the 7 concepts of GDP Show less

SAIC India Pvt Ltd:• Worked as System Administrator.• Was sent to US (onsite California) for 2 months to be part of service transitioning, • Once back from US, identified the skill set required for the project and held interviews to recruit suitable candidates for the project, build the team, and train them for communication and technical aspects.• Got experience in people management and support delivery.• Administration for Windows and VMware environment.• Adding… Show more SAIC India Pvt Ltd:• Worked as System Administrator.• Was sent to US (onsite California) for 2 months to be part of service transitioning, • Once back from US, identified the skill set required for the project and held interviews to recruit suitable candidates for the project, build the team, and train them for communication and technical aspects.• Got experience in people management and support delivery.• Administration for Windows and VMware environment.• Adding hosts to vCenter server, managing hosts, Setting up VMotion, HA, DRS,• Hands on experience of Load balancing, failover, managing resource pools.• Configure Alarms for inventory objects like Hosts, VM’s, Data stores usage etc.• Integrate AD with vCenter and manage users and groups.• Worked with the team in US on user access, roles and privileges. Performed resource Monitoring at Host and VM’s level • Worked with the peer’s in US to provide enterprise support on VMware Show less

Fair Isaac Software Pvt Ltd:• Worked from July 05 2007- March 15th 2010• Worked as TSI (Technology Solutions and Infrastructure)• Take care of basic networking issues, Server OS installations and troubleshooting, • Provide support on issues related to Windows 2000, Server 2003 for internal users from different branches of our company in US, UK, Japan, Singapore, China, Malaysia, Australia and more.• Part of 6 member problem… Show more Fair Isaac Software Pvt Ltd:• Worked from July 05 2007- March 15th 2010• Worked as TSI (Technology Solutions and Infrastructure)• Take care of basic networking issues, Server OS installations and troubleshooting, • Provide support on issues related to Windows 2000, Server 2003 for internal users from different branches of our company in US, UK, Japan, Singapore, China, Malaysia, Australia and more.• Part of 6 member problem management team including peers from US and UK• Was rewarded with spot award thrice for best performance and research• Awarded for best innovation for one of the cost saving researches Show less

CONVERGYS (Microsoft): Escalation Engineer• Worked from March 24 2006 – June 06 2007• Worked as a technical support officer for Microsoft Client in MICROSOFT Windows XP Process. (US), where we had to troubleshoot any Issues with OS, Software, Networking, and ISP issues and provide support on any desktop or laptop by any manufacturer which has Windows OS installed on it.• Was Rewarded QUATERLY CHAMPION from MICROSOFT for the Best… Show more CONVERGYS (Microsoft): Escalation Engineer• Worked from March 24 2006 – June 06 2007• Worked as a technical support officer for Microsoft Client in MICROSOFT Windows XP Process. (US), where we had to troubleshoot any Issues with OS, Software, Networking, and ISP issues and provide support on any desktop or laptop by any manufacturer which has Windows OS installed on it.• Was Rewarded QUATERLY CHAMPION from MICROSOFT for the Best performance.• Was Trained On Microsoft VISTA by Microsoft and Moved To Vista Support• Was a part of testing team for Windows Vista RC1, RC2 versions and was part of Vista Launch pilot batch. • Got Promoted as ESCALATION ENGINEER, Show less