Asif Pasha Email and Phone Number

• Handled multiple projects from the project start through delivery by prioritizing needs and delegating assignments. • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments. • Prepared meeting agendas and minutes for distribution and record keeping. • Collaborated with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver the agreed project scope. • Maintained database and spreadsheets with accurate inventory and status. • Looked after the shipment operations of projects, ensuring smooth supply & returns of the devices. • Reviewed data & study files to identify & mitigate risk factors related to shipments. • Monitored project progress & updated clients regularly about the same. • Scheduled and led meetings between project stakeholders to discuss deliverables, schedules, and conflicts. • Delivered presentations to clients regarding our current processes, updates, or changes. • Successfully raised multiple Technical Change Orders (TCO) to implement technical changes on project. • Worked with the Regulatory team to effectively provide Certificates & Licenses for the shipment of devices to restricted countries. • Effectively filed, reviewed & approved multiple data change requests sent by investigators. • Worked extensively on the study data archival process & ensured quality service is provided to the client till the end of project tenure. • Proactively provided peer-level training, mentoring to 10 new hires- Project Coordinator staff by giving formal technical training sessions.

•Provide dedicated support to sponsors (as needed/requested by Project Management)•Responsible for effective and timely adherence to management communications, meetings and procedures.•Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete•Retrieve and document project-related information in a timely manner•Maintain global communication and coordination with all Covance Central Laboratory Services units regarding service definitions/changes for global processes•Act as a liaison between the Client Coordinator team and all other Covance departments •Coordinated and managed Pre- Clinical Research and Development and Product Development clinical study activities.•Assisted in managing the day-to-day operational activities by participating in the decision making process within the Clinical Operations Department.•Tracked and provided updates on all clinical activities including the management of timelines, site initiation, contract negotiations, non-drug supply shipments, and compliance.•Worked closely with management and vendors to ensure delivery of fully executed contracts in support of timely study start up to meet departmental goals.

• Communicated with patients to provide counseling and education on the appropriate use of prescription. • Administer medication based on the written prescriptions with 100% accuracy and efficiency. • Spearheaded initiatives to distribute complimentary medications to underserved populations residing in slum areas, ensuring equitable access to essential healthcare resources.

• Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling orders. • Remained courteous and calm, even during moments of customer dissatisfaction. • Memorized entire line of company products and services, including prices and special discounts.• Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate.Providing customer support, customer care, Reviewing prescription, placing order on behalf of the customer and doing sales of companies products.