Mohammad Asif Ali Dewan Email & Phone Number

Doha, Qatar

• Supervises staff to work during all flights to ensure standard of service quality is maintained.
  
• Plans, organizes and controls all aspects of daily flight.
  
• Handles special situations like delays and over sales. Ensures that customers at check-in, gates and transfers are looked after and alternative solutions are provided aligned with QR policy.
  
• Maintains Qatar Airways professional image by adhering to all applicable grooming policies.
  
• Assists the passenger at all times by providing the best services with a smile 100% of the time.
  
• Deals with minor complaints from passengers and escalates to supervisors where appropriate.
  

International Division, Head Office, 18 Dilkusha C/A Dhaka

Worked at foreign Trade & Central Bank Reporting Unit.
Supervising Foreign Trade & Central Bank Dashboard:
online import monitoring system,
Online inward remittance monitoring system,
TM form monitoring system,
online export monitoring system & related reporting to Central Bank
Reporting of Foreign Direct Investment ( FDI ) to Central.

Uday Tower, Gulshan, Dhaka

• "Grameenphone GSM Network SWAP Project" all over Bangladesh.
  
  Project Includes:
  - 7000+ BTS sites SWAP,CS & PS Core Network Swap & MW Swap
  
  Job Responsibilities:
  
  
• Manage the internal supply chain to achieve end result.
  
• Proactively identify, track,monitor and manage risk, where required provide quick solution.
  
• Meets Huawei business objectives, in terms of revenue, growth and profit.
  
• Perform presentation weekly,monthly Meetings for the project with Project Manager,Director and Supply Chain management buddies.
  
• Supervise & motivate subcontractor team members to influence them to take positive actions and accountability for their assigned work.
  

- Providing accurate customer service for inbound contacts
- Maintaining proper QA guidelines for customer service
- Maintaining target adherence level for availability
- Meeting weekly/monthly KPI
- Maintaining improvement databases for various targets
- Making outbound calls for high-profile clients
- Assisting team members in managing.

Master Of Business Administration (M.B.A.), Management Information Systems-Mis, 3.27

Activities and Societies: NA COMPLETED

Bachelor Of Business Administration (Bba), Human Resources Management, 2.78

Activities and Societies: PARTICIPATE SUMMER FOOTBAL CHAMPAIONSHIP

Higher Secondary School Certificate (H.S.C), Business Studies, 4.00

Activities and Societies: NA

Secondary School Certificate (S.S.C), Science, 4.44

Activities and Societies: Debating Club, Science Fair.Member Of EUSFS-Ex-Udayan Students' Friendship Society