Andrew Silverman Email & Phone Number

Wynnewood, Pennsylvania, United States

Essential Functions include:• Manage and maintain the school’s databases, ensuring data integrity, quality and accuracy.• In partnership with network manager, manage systems related to the security of school data.• Manage and maintain cloud-based SIS (Blackbaud), Raiser’s Edge NXT, third party integrationsin Blackbaud, and other school-based cloud-based applications.• Synthesize complex material and translate that information to end-users through informal trainingto staff and parents.• Troubleshoot technical problems, end-user issues, and recommend workflow improvements forevery department interfacing with school-wide applications.• Manage electronic records as they relate to Enrollment Management, Health, Human Resources,Institutional Advancement, and other departments.• Provide Tier 2 help desk support, primarily for the systems integrated into the SIS or othersystems managing data.• Keep current of operational updates and inform staff to install updates, plug-ins, and patches.• Liaising with Institutional Advancement and Finance Departments recording a variety ofconstituent information.• Partner with school leaders to support the data/record needs of their departments.• Partner with the Director of Technology and Innovation to assess the systems needs of the schooland make recommendations for future technologies.• Administration of Google Workspace.Accomplishments and Achievements:• Trained staff how to efficiently utilize the integration Blackbaud and Raiser’s Edge NXT systems.• Launched and assigned cyber security trainings to staff using KnowBe4.• Received school-wide praise for organizing individual student classroom data to improveadministration’s ability to navigate registration for Generations (Grandparent’s) Day.

Philadelphia, Pennsylvania, United States

Essential Functions include:• Assist in gathering eligibility requirements and final invite lists to Marketing functions.• Assist in gathering data used for analysis of Direct Mail Programs, Promotions, Entertainment and any other Marketing functions that are designed to increase revenue and player loyalty. • Responsible for requesting printing quotes and making sure mail is reaching homes on time. • Work with a variety of internal departments and external printing vendors and creative agency to ensure promotional materials are accurate and processed in a timely manner. • Responsible to ensure guests have an enjoyable gaming experience maintaining an accurate player tracking system. Ensure integrity of the data held within the player tracking system(s). • Responsible for building campaigns in the Campaign Management Tool(s) and the successful execution of all campaigns. • Coordinate with management regarding department budget and other financial data.• Develop strong accountable working relationship with casino hosts and player club team to ensure accurate reporting and maintenance of player's activity. Accomplishments and Achievements • With limited experience, was able to quickly acquire needed knowledge to become an effective team member. • Identified player from state exclusion list who was listed in loyalty database preempting potential sanctions. • Have become team member who people rely upon for knowledge and advice.

Philadelphia, Pennsylvania, United States

Essential functions include:• Supervise all aspects of planning and evaluating promotions/special events while working with marketing/promotions and other departments such as audio-visual, IT, guest services, and security to ensure a positive guest experience. • Responsible for hiring, onboarding, scheduling and supervising marketing representatives.• Maintain financial data and analyze and implement budget.• Write and present financial and narrative proformas to move forward with events. • Learn casino-related marketing software and train marketing representatives on software. • Provide exceptional customer service, including working challenging situations. • Negotiate contracts with service providers, review event invoices and approve payment. • Obtain permits from fire department for events and displays/exhibits.Accomplishments and Achievements:•Part of team that opened casino during COVID, while still learning industry standards. •Under tight time constraints needed to learn new casino/promotion software products and train staff to effectively implement promotions. •Needed to troubleshoot many new software products with vendors to identify design imperfections and developed workarounds to make product successful. •Developed Partnership Marketing agreement with Philadelphia Flower Show.

Philadelphia, Pa

Essential functions include: • Collect, manage and organize Philadelphia Flower Show production data across internal departments and external partners creating checklists, manuals and schedules. • PHS warehouse operations, including inventory management, implementing warehouse guidelines, managing relationship with warehouse staff and landlord, check-out/check-in process of items, maintaining equipment and show staging. • Analyze and manage major exhibitor data for Philadelphia Flower Show.• Support staffing of estimated 200 at Philadelphia Flower Show with use of staff scheduling software.• Assist with onboarding and training seasonal staff members for Philadelphia Flower Show operations.• Support Operations Manager with contractor, vendor and risk assessment and related equipment needs during planning and execution of Flower Show to meet PHS budget expectations.• Negotiate select vendor contracts. • Manage load-in and load-out of Philadelphia Flower Show. • Proactively handle any arising issues and troubleshoot any problems during Philadelphia Flower Show. • Reconcile invoices, union labor tracking and post Philadelphia Flower Show cost allocations. • Participate in operations for press conferences and theme announcements.Accomplishments and Achievements:• Created “Flower Show 101” document that details a “how-to” for new staff and interns. • Negotiated savings on rental equipment and wheelchairs/scooters for Philadelphia Flower Show. • Assisted developing warehouse inventory checklist for inventory control/easier access. • Worked with Philadelphia Auto Show in 2020 as their load-out coincided with Philadelphia Flower Show load-in to ensure a smooth and efficient transition.

Philadelphia, Pa

Essential functions included: • Assisted with the planning and development of creative ideas that would enhance the guest experience at the Flower Show and other Society events. • Coordinated and organized Corporate Hospitality events at the Flower Show working with other team members to enhance the clients’ experience at the Show. • Assisted with planning, production, execution, on-site management and recap of events.• Assisted with researching and preparing budgets and provide periodic progress reports to staff directors for each planned event project. Accomplishments and Achievements • As an unexpected replacement for a staff member on leave and under extreme time constraints quickly learned internal and external systems and controls.• Created comprehensive tracking system that was praised both internally as well as by vendors and Convention Center.• Involved with over 50 corporate events during the nine-day show and directly planned and managed 30 corporate events, including as many as 12 in one day and 7 simultaneously.• Due to snowstorm, most corporate events that day needed to be rescheduled while avoiding double booking of rooms with all guests eventually accommodated.

Philadelphia, Pa

Responsibilities include: • Event registration • Event set-up including floor plans, meet audio-visual needs, and decorations• Communicate with clientele, food and beverage, vendors, and Zoo staff• Event execution working with other staff and providing customer service• Event evaluation and follow-up• Create and maintain interdepartmental event planning formsAchievement/Success include:Using Adobe LiveCycle, created an easy-to-use, comprehensive, interactive, Intranet based Event Plan document currently used by 16 departments when organizing and executing an event at the Zoo to create better and timelier communication and efficiency.

Gilbertsville, Pa

• Responsible for maintaining inventory, ordering, and training other associates

Philadelphia, Pa

Internship in excess of 200 hours • Assisted with the planning, promotion and supervision of events at area pubs• Created promotional flyers for upcoming events at locations around Philadelphia • Researched and promoted events on company’s website and social media • Maintained website content for Philly2night clients• Wrote weekly entertainment column for website promoting various artists and concerts

Reading, Pa

Bachelor Of Science (B.S.), Tourism And Hospitality Management

Concentration: Event Leadership

Associate'S Degree, Liberal Studies