• Working in Wintel Global Leveraged Account team and supporting various customer accounts in resolving their Windows Operating System related issues• Installation, configuration, maintenance, and troubleshooting of Windows Servers• Managing user access.• Monitoring system performance.• Troubleshooting performance related issues• User Profile Management• Remote Desktop Services configuration and management• Printing configuration and management• Server management… Show more • Working in Wintel Global Leveraged Account team and supporting various customer accounts in resolving their Windows Operating System related issues• Installation, configuration, maintenance, and troubleshooting of Windows Servers• Managing user access.• Monitoring system performance.• Troubleshooting performance related issues• User Profile Management• Remote Desktop Services configuration and management• Printing configuration and management• Server management tools• Basic Knowledge on Hyper V & Cluster• Basic knowledge of Active Directory• Basic knowledge of Performance monitoring• Application installation and management• Accomplishing Patching activities for mission critical accounts using Tools Tanium/Wsus• Assess and address incidents via monitoring systems. • Implement service requests via automated ticketing systems.• Elaborate production environment documentation including all servers and other devices.• Investigate onsite issues at Datacentre. Isolating H/w and software issues• . Performance Tuning Of Windows Operating system • Installation of HPE, DELL & CISCO servers’ hardware & software • Provide Incident, Problem and Change Management support utilizing best practices and guidelinesFEBRUARY 2020- MAY 2020- TRANSITION ADVISOR TENET HEALTHCARE ACCOUNT• Worked in seamless transition of Tenet account.• Prepared SOP’s for patching process for all the Hospitals covered under Tenet• Trained other team members with Patching ProcessMAY 2018- JANURAY 2020 BANGALORE DATACENTRE TEAM• Managing Internal IT Infra server accounts viz GMF, CITI, EXPERION, CARTUS, TYCO etc• Patching activities for all internal accounts using WSUS and SCCM• User account management using windows AD• Creating SOP’s for process migration from DELL to NTT• Decommissioning of old server and domain accounts• Health check and Data centre monitoring• Handled Client visit to Datacenter Show less

 Managed and delivered large complex end to end multiple projects – From Initiation, till Completion As Technical Accounts Manager, handled projects related to remote delivery in HPE’s Mission Critical Environment Worked on HPE’s Global TCE project, ensuring maximum customer satisfaction with minimal escalation. To the management. Achieved the CSAT rating of 9 out of 10 consistently.

• Product specialist on HP Servers Blade Matrix.• HP Flex 10 Virtual Connect Ethernet Switch and HP Proliant Blade Expert• iSCSI, FCOE on 10GB Emulex Converged Network Adapter configuration on HP Blades running Windows Server OS.• On Call and Email support consultant for installation and administration of HP Proliant DL/ML Series Servers and HP Blade P & C Class Servers infrastructure, Tape Drives, Tape Autoloaders, SAS MSA, HP Virtual Connect Blade Switch, HP Blade switches, HP SAN… Show more • Product specialist on HP Servers Blade Matrix.• HP Flex 10 Virtual Connect Ethernet Switch and HP Proliant Blade Expert• iSCSI, FCOE on 10GB Emulex Converged Network Adapter configuration on HP Blades running Windows Server OS.• On Call and Email support consultant for installation and administration of HP Proliant DL/ML Series Servers and HP Blade P & C Class Servers infrastructure, Tape Drives, Tape Autoloaders, SAS MSA, HP Virtual Connect Blade Switch, HP Blade switches, HP SAN and HP Left Hand Networks.• Configuration, Installation and Maintenance of HP Servers Installed with Server 2003, Server 2008.• Using ORCA, ACU, ADU, System Management Homepage, System Insight Manager and Network Configuration Utility to configure and manage servers.• Assist in configuring and troubleshooting issues related to RAID configurations on SCSI controllers, Smart Array controllers and Embedded SATA controllers with the help of management utilities like Array Configuration/Diagnostics Utility.• Analysis of logs generated by the diagnostics utilities such as System Insight Diagnostics, integrated management logs, HPS logs and System Management Homepage to narrow down the issue and provide an appropriate solution to resolve the same.• Resolving issues includes proper diagnosis of the issue and then running diagnostics on the server to confirm the cause of the issue and if required replacing the failed part.• Assisting in the installation and configuration of the HP Blade System c-Class Infrastructure.• Assist in the Installation of Operating System, Proliant support pack and Firmware for the server. Show less