Asim A. Email & Phone Number

Plymouth Meeting, PA, US

Plymouth Meeting, PA, US

Plymouth Meeting, PA, US

West Reading, PA, US

• Migration of Analog phone systems to VoIP phone systems (Avaya & Cisco)
• Pre-migration site surveys/data collection
• Troubleshoot existing and building new Cisco Call handlers, Avaya VDNs/Vectors, IX messaging/Unity mailboxes, Avaya CMS agent IDs/Skills
• Collaboration with carriers to port POTS/ISDN lines to SIP and management of SIP DiDs through IAC portal
• Collaboration with 911 inform to configure 911 call routing in the VoIP phone systems
• Run CDR reports on monthly basis

West Reading, PA, US

West Reading, PA, US

West Reading, PA, US

Philadelphia, PA, US

• Support Exchange2010 on premise to Office 365 cloud based migrations
• worked on LyncServer2013 to generate SIP addresses for Skype for business and troubleshoot SFB related issues
• worked on Exchange2010 to troubleshoot Mailbox/DistributionLists issues
• Post migration support for newly migrated users to O365
• Configuring/Troubleshooting Intune on Android and iOS devices
• Notice/identify trends, concerns, issues and report reoccurring problems

New York, NY, US

• Provide first line support ensuring end to end ownership and resolution of incidents and requests.
• Properly log, categorize, prioritize and document all incidents and requests.
• Add to and improve the knowledge-base needed within the Service Desk to on empower all SDAs to meet the goal of first line resolution.
• Respond to and follow up on all owned incidents to maintain SLA compliance and ensure timely restoration of impacted users, systems or services.
• Understand and properly respond to Business critical incidents (Major Incidents), the implications to the Business, and ensure resolution of them with appropriate priority.
• Use Problem Management techniques to identify incident trends and develop permanent solutions to reduce incident recurrence.

Cincinnati, Ohio, US

• Communicate with P&G site-leads to Schedule and coordinate all O365 deployment/migration activities nationwide.
• Execute, manage and lead a set of Office 365 users, engaged and empathized with them to support and resolve technical issues through completion.
• Ensure the product has been correctly and completely integrated across the program.
• Notice trends and report reoccurring problems, Identify concerns, issues, and/or constraints individuals may have throughout the deployment process and make recommendations to senior leadership as necessary.
• Accurately document all work performed in a share-point document.
• Share knowledge with teammates, guide them in the resolution of complex technical problems and collaborated to enhance the customer experience.

Philadelphia, PA, US

• Prompt resolution to customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues. Worked with a variety of software applications to manage customer account information and diagnose.
• Product consultant to business owners by articulating product features and benefits and making recommendations for new lines of business, upgrades or other services based on customer needs/interests, take payments.
• Superior technical support & service to small and medium sized business customers by promptly answering inquiries providing accurate information while troubleshooting and problem solving with customers.
• Complex diagnostic troubleshooting to resolve video and data service issues. Strove for first call resolution while handling all issues with urgency, ownership and accountability.
• Articulated relevant information regarding billing cycles, processes, and prorates.
• Acted as a product consultant to business owners by articulating product features and benefits and making recommendations for new lines of business, upgrades or other services (Signature Support, Upware, etc.) based on.

New York, NY, US

• Nationwide Deployment of Windows7
• Data encryption
• SCCM Software installation and Testing
• Data Backup/Restore
• Post Deployment Support / Application Support

Forchheim, DE

• Technical hands-on support in a Windows XP/7 environment
• Win7 Migrations
• Data transfers and hard drive detention
• SCCM Software installation and Testing
• Data encryption
• IT inventory management and shipment

Moved to USA

• Supported 1000+ users with PC and software issues across 25 Branches in North region.
• Setup and support N-Computing among all 25 Branches.
• Create and Implement group policies for N-computing clients in Win7 environment.
• Windows 7 Migrations and assisted with Microsoft Outlook issues and data recovery
• Provided on-site troubleshooting for IT related issues / fix issues through RDP
• Windows deployment for PC/notebooks via Norton Ghost Corporate to be used company wide

Islamabad, PK

• · On field support for DSL Broadband issues / new installations· ADSL, RDSL SOHO routers configuration & port forwarding· Setup LANs for small business Organizations· Network troubleshooting IMac, Win XP, Win Vista &.
• Provided Support for Infrastructural move of United Nations Development Program(UNDP) from local UN offices to UN Business Complex.
• Configured point to point wireless connectivity for Army School of Logistics between two remote locations.

Islamabad, PK

· conferred with customers by telephone or in person in order to provide information about products and services, to take orders, cancel accounts, collect payments and obtain details of complaints.· Telephonic Support for 2500+ users with broadband issues· Reset email passwords and mail quota· Repaired/upgraded computers, notebooks.· Remote access support.